Our Macan is now sitting in the driveway, useless. As we have been reporting to the dealer for the last 8,000 miles, there's been a clunking sound that sounded like either something with the rear end or transmission. Over the last month, it has become more pronounced.
The sound first appeared right after the 10,000 mile service/oil change. We took it back immediately, but the service tech said he couldn't hear it. Two months after that, we took it back again. Same result. In December, 2015, we took it in for another minor issue (tire replacement) and finally, the service advisor (different guy) heard the sound and agreed it sounded like the transmission. But, they were busy and wanted to clear out the work they had, so we were told to bring it back in January. Further, they were to start a P-Tech request with Porsche for investigation.
January rolled on by and still no appointment with the dealer. Last week, we called to insist on an appointment and were given one for Monday, 2/1/16.
On Saturday evening, we were going home from dinner across town and received the error message, "Gear box failure, No R gear, possible to drive on." Uh oh. As we got closer to home, the shifting was more strained, skipping from first to third to fifth and never getting to seventh. It would rev really high and then skip to the next gear. We were in our neighborhood when it started to shudder and struggle to shift. We inched into the driveway and stopped. We put the Macan into Park and turned off the ignition. After waiting approximately five minutes, we restarted the car. No gears of any kind; no reverse and no forward gears, either.
Porsche Roadside Assistance will be towing the car in the morning to the dealer. It seems clear we will need a new transmission at the tender age of 18,000 miles. Here's the big question: do we pursue a claim through Porsche, their designated arbitration/mediation company CAPS and our state lemon law? If the transmission is replaced, that history will always be with this car, potentially damaging the resale value. We are VERY disappointed in this development. I appreciate any input. (Note: after searching the forum, I have found one other instance of this issue for a 2015 Macan, but it was at 28k miles.)
https://youtu.be/pkw09nNNBWg
The sound first appeared right after the 10,000 mile service/oil change. We took it back immediately, but the service tech said he couldn't hear it. Two months after that, we took it back again. Same result. In December, 2015, we took it in for another minor issue (tire replacement) and finally, the service advisor (different guy) heard the sound and agreed it sounded like the transmission. But, they were busy and wanted to clear out the work they had, so we were told to bring it back in January. Further, they were to start a P-Tech request with Porsche for investigation.
January rolled on by and still no appointment with the dealer. Last week, we called to insist on an appointment and were given one for Monday, 2/1/16.
On Saturday evening, we were going home from dinner across town and received the error message, "Gear box failure, No R gear, possible to drive on." Uh oh. As we got closer to home, the shifting was more strained, skipping from first to third to fifth and never getting to seventh. It would rev really high and then skip to the next gear. We were in our neighborhood when it started to shudder and struggle to shift. We inched into the driveway and stopped. We put the Macan into Park and turned off the ignition. After waiting approximately five minutes, we restarted the car. No gears of any kind; no reverse and no forward gears, either.
Porsche Roadside Assistance will be towing the car in the morning to the dealer. It seems clear we will need a new transmission at the tender age of 18,000 miles. Here's the big question: do we pursue a claim through Porsche, their designated arbitration/mediation company CAPS and our state lemon law? If the transmission is replaced, that history will always be with this car, potentially damaging the resale value. We are VERY disappointed in this development. I appreciate any input. (Note: after searching the forum, I have found one other instance of this issue for a 2015 Macan, but it was at 28k miles.)
https://youtu.be/pkw09nNNBWg
