Got email also. Great news for me. Paid for new transfer case for my 2015 Turbo in July. Now I have $3,000 coming back to me. My brother's 2015 has been clunking for awhile also. He was holding out. Now they are coming to pick his up next week. Surprised not more people reported this defect.

 

If you didn't get this by email. Peep this! 7 year warranty as stated, "

Porsche is extending the warranty coverage specifically for the subject Transfer Case in your vehicle to 7 years/unlimited mileage. All other terms and conditions specified in the Warranty and Maintenance booklet remain unchanged.​

 

When I saw that I got an email from Porsche coming across my phone alert I got excited thinking it was about my new one about to be built. Nope, it was for my 2018 GTS (early build date, Nov 2017). I guess no one has bought my poor beloved from wherever you buy insurance totaled cars from and let Porsche know.

 

mine was a May 2018 build. no email.

 

March 2018 build gts with transfer box ending 010.A....Australia delivery, no email.

 

I didn’t get any e-mail so I asked my SA. It is confirmed that the warranty is extended to seven years also for Switzerland, but they won’t explicitly notify it to customers; it seems to me that the proactive communication was an initiative of PCNA.

Now I have to check with my other dealership if this also applies to my wife’s 2018 Cayenne, which is also prone to TC issues.

 

Hello, all. I got the email regarding my 2016 S, which still has the original TC. In as much as it is good news, I'll be honest, it kind of scares me. It's further, official confirmation of this issue and my CPO warranty ends in July. I'm not sure what to think.

 

I just had mine replaced under warranty a couple of weeks ago ('17 GTS). Runs like new now.
So what was the failure mode/root cause of the problem? Is it known? Is there another thread in the forums that explains it? And what's the difference between the old transfer case and the "new improved" one?

 

Just had mine replaced under this new extended warranty the previous owner traded it in due to the fact that transfer case was going and he didn't want to have to replace it out of warranty (I figured that out after I purchased it) they ended up issuing the extension 2 weeks after I purchased it thankfully so I got it replaced and got a great deal on the purchase because of it.

Unfortunately I also found the timing chain cover leak and they were only willing to replace the bolts claiming they have had great success with that and they had to do it as a first measure...total BS.

 

I know some folks on the forum have only some bolts replaced for the timing chain cover leak. What is the success rate for that approach?

 

If the extended transfer case warranty runs through the 2018 model year, I'm wondering what they changed in 2019 that corrected the problem?

 

I believe water was getting in because of the original design.

 

At work so did not do a complete search but just did a brief search. Transfer case has a 7 year unlimited mileage warranty. That’s cool. Too bad my transfer case is fine.

 

I have a CPO 2017 S. Never received a letter. Should I be concerned?

 

It would have gone to your registered email address. In my case it went to SPAM.

 

MY2014 – MY2018 Macan Transfer Case Warranty Extension

If you previously paid for a repair:
If you previously paid out-of-pocket for a repair to your Transfer Case that would have been covered under the terms of this warranty extension, you may be eligible for reimbursement for the portion of the repair for which you paid. You can apply for reimbursement by submitting a claim and uploading supporting documentation at the link below. To access the website, enter the Access Code Driven and your VIN in the designated

Has anyone received a reimbursement yet? If they have, how long did it take? Porsche is really dragging their feet on this one.

 

Not yet. I had about $200 to receive since I paid a small part of the repair while the majority was covered by Porsche's goodwill at that time since there was no recall yet.

 

Link to the TSB: https://static.nhtsa.gov/odi/tsbs/2020/MC-10179191-0001.pdf States that it is a 7 year warranty from original delivery date of the vehicle.

 

Just took my 2015 turbo with 57k miles to Premier Porsche in Atlanta. I do have the symptoms of transfer case failure. Dealership/service center is top notch. I have. 2021 Macan base for a loaner.. like the dash...I think. They said there is a shortage of transfer case mounts...and so they couldn’t give me a specific days before my Macan would be ready.

 

Turbo is back, new transfer case and damper. Unfortunately the stutter feel I had before remains. During light take off and acceleration at around 1200 rpm feels like small speed bumps. Haven’t had the chance to do a tight circle turn when the car is cold yet. Mystery to me.....

 

Just got an email from Porsche, Haven't seen any comment about this in the Forum yet.

MY2014 – MY2018 Macan Transfer Case Warranty Extension
Dear Mr. xxxxx,

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner of the vehicle with the VIN: xxxxxxxxxxxxxxxxxx.

What is the issue?
On Model Year 2014 to 2018 Porsche Macan the Transfer Case long term durability may be below Porsche’s high quality standards.

What will Porsche do?
Porsche is extending the warranty coverage specifically for the subject Transfer Case in your vehicle to 7 years/unlimited mileage. All other terms and conditions specified in the Warranty and Maintenance booklet remain unchanged.

What you should do?
Please print and place a copy of this email in the Warranty and Maintenance booklet for your vehicle. No other action is needed at this time. This warranty extension will be reflected automatically in the warranty system of any authorized Porsche dealer. The warranty extension transfers automatically to the next owner, but please make sure to leave a copy of this email in the vehicle if you sell your Macan.

If you previously paid for a repair:
If you previously paid out-of-pocket for a repair to your Transfer Case that would have been covered under the terms of this warranty extension, you may be eligible for reimbursement for the portion of the repair for which you paid. You can apply for reimbursement by submitting a claim and uploading supporting documentation at the link below. To access the website, enter the Access Code Driven and your VIN in the designated fields.

I have a 2015 Macan S that I had the Transfer Case replaced and paid out of pocket. According to Porsche they sent out said notice in September 2020 that if your vehicle was affected that you submit claim to Transfercasewarrantyextention with receipt of Porsche service, your credit card receipt, and registration then they would reimburse you for your out-of-pocket cost of repair within (10) weeks (by December 2020). I still have not received said reimbursement and after numerous calls and emails. They keep saying that they are still reviewing my claim. Question: Has any other owners of affected Macans who paid out of pocket and submitted claims received their reimbursement check?

 

I too have not received my reimbursement check. I have not run across one person who has. Won’t purchase another Porsche until I do. Check this article out.

Porsche Transfer Case Warranty Claims – January 2021 Update

Porsche agreed to pay for the previous repairs on Macan & Cayenne Transfer Case repairs. No one has got their refund check yet! What's up?

www.pcarwise.com

 

Hey guys,

My transfer case in my 2015 started acting up again with jerky stutters.

I replaced the transfer case fluid myself last year, and the car drive like stock.

I didn't want to do it again myself, so I called the dealership and they informed me there is a recall on the transfer case due to moisture buildup!! Best news all year.. Haha.

I asked when the warranty ends, and told it was over 10 years.

Go get yours replaced with a new one!

TP

 

Where are you located? Everyone gets a free TC replacement.

 

I thought you got warranty only if the TC had issues. Is this a full recall? Or just a warranty?


Sent from my iPhone using Tapatalk

 

Warranty.

 

I haven't had any issues yet but with my luck I'll hit it after the warranty period

 

I hear you... with this extension, my warranty expires on Nov of this year (took delivery on Nov 2014)... hopefully mine is one of the reliable ones, but... I’m concerned too.

I just recently saw a small oil drip under my engine.... so, anything can happen.

 

I was told as far back as November 23 that the reimbursement check would arrive within weeks. Again I was told the same exact thing on January 13. Not nice to be lied to. I have let Porsche know how I feel.
Go to Porsche Contact Us - Porsche USA and indicate to them that this is not acceptable. Prepared to take legal action.

 

I was told as far back as November 23 that the reimbursement check would arrive within weeks. Again I was told the same exact thing on January 13. Not nice to be lied to. I have let Porsche know how I feel.
Go to Porsche Contact Us - Porsche USA and indicate to them that this is not acceptable. Prepared to take legal action.

Contact your state's Attorney General's office and file a complaint.

PCNA should be ashamed. This is not customer service.

 

Do you think I need to uninstall the COBB tune prior to bringing the Macan to the dealer for the warranty repair?

 

Yes.

 

Hello everyone, I have a 2017 base (18k miles, salvage rebuild, private sale) and am getting a text book case of the dreaded transfer case problems. My question is if anyone has any information regarding the 7 year warranty on this part. As this is not a recall and a salvage rebuild bought private party is this warranty void? Also should I stop driving to avoid any catastrophic failure on any other components other than the transfer case itself? I am a good 200 miles from a dealership, and 50 or so miles from nearest independent shop Am I okay to drive at all?

Thanks,
-Kelly

 

Hello everyone, I have a 2017 base (18k miles, salvage rebuild, private sale) and am getting a text book case of the dreaded transfer case problems. My question is if anyone has any information regarding the 7 year warranty on this part. As this is not a recall and a salvage rebuild bought private party is this warranty void? Also should I stop driving to avoid any catastrophic failure on any other components other than the transfer case itself? I am a good 200 miles from a dealership, and 50 or so miles from nearest independent shop Am I okay to drive at all?

I drove for a few months after first noticing symptoms. They started to get more pronounced but probably logged a thousand miles or more before taking it in.