Definitely keep all your service records and especially have documentation regarding the transmission being filled with the wrong fluid.I have a 4 year old Macan and love it, never had a problem until recently. I've always brought it to the dealer for service, and was never late nor missed a service date. About 6 months ago had the usual service and fluids were changed, including transmission fluid. Then several weeks ago an error message showed up stating "Transmission fault Poss. no R gear Drive on poss." I brought it to the dealer and found out that the wrong fluid had been added to the transmission by error, 6 months prior. The dealer took the car back to pull the engine,replace all gaskets, and change the fluid. How will this affect the life span of the current engine and transmission? It's no longer under warranty but I'm afraid this is the death dance of a car that was previously in perfect shape. What should I ask the dealer and or Porsche to do?
Definitely keep all your service records and especially have documentation regarding the transmission being filled with the wrong fluid.
Personally, I would ask the servicing dealer to provide an extended warranty for your vehicle. I would first ask them nicely and explain to them that you have serious concerns about the long term implications of their mistake.
If they are not receptive or not willing to extend any form of good will to you I’d write the GM and Service Manager a letter expressing the same.
Next step if they’re not willing to help is to contact PCNA.
Final step lawyer up.
IMO - they really do owe you piece of mind that you are covered incase something goes wrong in the future related to their error.
Correct it was human error at the dealer. I understand that there are two types of fluid and the wrong fluid was put into the wrong area. I have no idea how Porsche designed the refill ports, but evidently, someone got confused. I wonder if they are next to one another and look similar? My long term concern is what kind of wear and tear has already taken place? Is the engine or transmission trashed? This is not my area of expertise. I love the car, it's awesome, but I still expect it to last for a long long time. What am I looking at long term?What transmission fluid wad changed? Was it the PDK fluid? They are 2 different types of fluid.
How could the dealer make such a glaring mistake? Could it be something else?