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Hi Guys

This is my first post here and I need some help as i am from UK and this is my first attempt in dealing with customer services in North America?

To start with my 2015 Porsche Macan S broke down in downtown Toronto on 24 Jan 19 with 2 warning lights:

1. Gearbox Fault possible no R gear possible to drive on
2. Fault of the engine control system

With the first gearbox fault i was able to drive and pull over in safe location. The only gears that worked were 1 and 3. (To be honest i did not try and get through the gears to see if the higher ones worked because i was in traffic and did not want to worsen the problem)

The second fault of the engine control system came as i continued driving to the safe location. So presumably is linked to fault 1 - Gearbox.

Cut a long story short the Macan is at Oakville Porsche.

They have today quoted me $4000+tax to replace the "MECHATRONIC CONTROL UNIT".
The Macan S warranty expired on Sep 18 and my current mileage is 80,000km. Porsche have said my warranty is finished and i will need to pay. Has anyone had a similar issue with a car that is fairly new, just out of warranty? Is it normal for this part to go? On top of this i have had no loaner vehicle and am currently renting from a 3rd party to keep me moving. Porsche dealership do not seem to interested in assisting me unless i pay for it (opposite service to UK Porsche who go out their way/above to assist).

Porsche are also telling me that i stand no chance of getting any assistance from Porsche Canada as there is no history for the PDK gearbox service @4yrs 60,000miles (1 service missed from 6 services). My gripe with this is Porsche Oakville serviced my car in Feb 18 @ around 56,000 km. They never offered me a PDK gearbox service at the time nor did they quote or advise me of it (i know people will say i should read the manual and know all intervals etc but i am not a mechanic - that is why i take my car to the main dealer to service so they can tell me). Also no warning light or service light came on the dash for the PDK service which is something that would prompt me? So in my eyes the next service is due at minimum of 1year from previous service (which would be Feb 2019) or when you get your service light come on but porsche are telling me that i should no the intervals.....

Any help and assistance would be greatly appreciated.

thanks
Pac
 

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Thank for the feedback guys.

Does anyone have a contact link for Porsche Corporate / NA Complaint?

I went to the website and there is one of those automated messaging platforms. I would rather speak or email someone directly.
 
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