Update, 6 week old, in & out of shop 2x and now fixed
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I’ve also contacted my salesman Mike and sent him the pictures I’ve posted here. A colleague who happens to be a very good customer said he would call Nick.
Carlos mention “supply chain issues“ and a couple Taycan owners waiting for batteries - which made no sense to me.
He also mentioned being short staffed.
I’m thinking my problem shouldn’t be a “supply chain issue” unless they need a new transfer case, God forbid. I have no reason to doubt they don’t have enough qualified mechanics.
Meanwhile I had a very nice run down the Turnpike to Homestead this morning. This S is a real delight— apart from needing a diaper.
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571 Posts
I met the “Service Director“ Bradd Troedel, last Saturday when I picked up the car after being “fixed”. He is new there. I’ll get him involved if Carlos, my service advisor, can’t find me an opening and a loaner early next week.
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571 Posts
I’m pretty familiar with the Lemon Law. I returned two BMWs in the 90’s using the LL. The problem is I really like the way this S runs and don’t really want to return it unless they will let me get another one or a GTS just like it. My “build” can’t be found on any lots that I’m aware of. I really really don’t want a pano roof! Also, mine is fairly luxury option heavy. It’s just right for my wife and I and that’s not easy to pull off.
All that said, I have everything documented just in case I need to pull out the LL card.
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1,473 Posts
You should be able to jump the line..... get an appt & a loaner.... tout de suite
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4,252 Posts
Lemme see, Nick? Mike? Carlos? Brad? Is my count right? Like Willie said, take it in. They say they don’t have a loaner? Have them call Enterprise rent a clunker. Do this and state that not knowing what is leaking where and why, you don’t feel comfortable driving it OR YOUR SO and run the rust of vehicle failure potentially leaving you and/or yours stranded! Don’t take No for an answer. You’ll be fine. Just set a firm bar with this dealership. It’ll pay dividends in the future. GL!
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781 Posts
Your Macan S is brand new when things break on anew car it is normally pretty soon like you are experiencing, Porsche will fix and it will be over with. Porsche is a quirky brand and stuff like this happens all time but I the end it will be fixed. When I custom ordered a 2010 Base Cayman, my first porsche with 1280 miles it think it was the PDK cratered. I was the first on the east coast to win that award. Porsche took my car took pictures documented everything and 6 weeks later my PDK was stuck in a crate sent to Germany and never heard of again. The put a new PDK in the car and gave me an extended warranty in the new PDK beyond the 4 year or 50k the car originally came with. I other words don’t stress it will get fixed.
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4,613 Posts
💩 happens and it is very unfortunate. Had a X5 that came full of electrical gremlins. Many trips to the dealer until they got a German engineer from the factory involved. 🤔 Dealer called very excited that they solved the problems and car was ready for pickup. I went to the dealer and was received like a king and everyone walked with me to finally get my fixed car. The SA wanted to do the honors and went upstairs to get it. He drives the car down, parks in front of me with a smile in his face. Tries to open the door and he is locked inside. Tries to open the window and nothing happens. 😳😳 His smile turns into embarrassment and the guys with me outside could not believe it. I smiled and said “at least I still have the keys to the loaner”. 🤣🤣🤣 It was a lease and they got me out of it. 🤷🏻♂️
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3,793 Posts
Enterprise rents many different classes of cars. for example:
www.enterprise.com
Dealer should pay for your rental.
They should move you up the wait list to determine what the fix would be.
If it needs a new transfer case & the ETA for parts is unknown or far away, maybe tell them you will use the Enterprise car for a week or so until they can give you a rental Macan.
Hope you get this resolved soon.
Good luck!
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They should move you up the wait list to determine what the fix would be.
If it needs a new transfer case & the ETA for parts is unknown or far away, maybe tell them you will use the Enterprise car for a week or so until they can give you a rental Macan.
Hope you get this resolved soon.
Good luck!
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1,473 Posts
I always buy a demo/loaner....... these problems have already been dealt with.
The owner's wife always has a nice, well maintained car !
The owner's wife always has a nice, well maintained car !
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4,613 Posts
Absolutely no way I would buy a loaner car. I am currently driving a Mercedes loaner with almost 10k miles as my wife’s Mercedes is in the shop. Car smells weird. My kids even asked me how many people I think drove that car and I estimate too many. Assuming a city drive of 50 miles/day that is easily 200 days of being used as a loaner. I can’t imagine how that car has been miss treated, zero car from drivers and I can guarantee you no driver ever filled the tank with premium gas. No thanks!!!
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35 Posts
Well that sucks. Sorry to hear of the mis-diagnosis, which is what this has become. A repair is only as good as the tech's efforts. Request the shop foreman to get involved with the situation and meet with him, he is your best contact. The service manager has a lot on his plate and typically allows the foreman to directly supervise repairs without being micro-managed. Your salesman is the wrong person to go to at this point. The service advisor is a little better choice but he will have no authority over the techs, he is more a meet/greet/service salesman. Some techs are better than others mechanically, some techs care more than others and unfortunately you as a customer cannot tell which is which but the shop foreman does. Some shops will allow you to speak to the tech, if so maintain courtesy and understanding. This face-to-face helps personalize the experience and both parties benefit. Rechecks receive priority in any well run shop and loaners typically are given priority as the dealer is rated/bonused for satisfied service repairs and penalized for not. Last thing a manufacturer wants is poor service, buybacks, lawsuits. I've seen techs get locked out of being assigned additional cars (where they make money) until their recheck is repaired and QC'd by the shop foreman. Benefit of a doubt should be given to the tech and he also should seek the shop foreman's assistance. Sometimes a tech tries but misses the root cause. 30 plus years working at GM service department for a large dealership, I've seen some bad and good folks. Hopeful your experience improves.
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I'd like to also use my experience to offer a talking point for you. Pipe threaded fill plugs don't leak to a point of dripping. If it is a bolt with a gasket, it can leak if not tightened. Keep in mind this is an unpressurized reservoir being sealed. I have seen two vehicles with complaints of fluid leaks in which fill plugs were missing, one rear axle and one transfer during my career. Both vehicles had 100 miles or less. Both vehicles received replacement components as a repair. Ask them to put the vehicle on the lift in your presence and show you what they did previously. Go from there.
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I filled my loaner w premium gas yesterday...
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And that’s the reason I asked to be there under the lift to look around before anyone claims my S is “fixed” again!
There’s another thread here about someone who cracked the case over tightening the fill plug. Apparently the only fix is a new transfer case.
I’m sure replacing the case would have a considerable impact on the Carfax report and the value of any month old performance vehicle. I sent the Service Director an email with pictures this morning and inserted a concern about the “problem“ having a negative impact on value. He got the first picture and one from this morning which has a couple days of dripping.
The picture without the paper is from the first time I noticed the dripping under the car. Then I started putting paper down and changing it out every couple days to kepp track of the “flow”. I’ve put another 400 miles on the car in the last week. It hasn’t just been sitting in the carport.
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They also leak when the fill plug is tightened to the point where the plug falls inside the case. (I've seen that) Some things pipe thread won't seal even with unpressurized reservoirs below the opening. That includes a crack in the casting.
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571 Posts
Well, I got tired of waiting for a call back from either the Service Advisor or Director so I drove by the dealer today. I went right to the Service Director’s office and at least he recognized me. I almost wished he didn’t recognize me but at least he remembered I had a leaking transfer case.
He told me they could take the car in because they were getting concerned about how much fluid was left in the transfer case but they couldn’t get me a loaner.
I went home and emptied the car drove it back and had my wife pick me up, we’ll see what they come up with.
This will be day 8 in the shop. Delivery was 34 days ago. I’m trying to stay optimistic.
He told me they could take the car in because they were getting concerned about how much fluid was left in the transfer case but they couldn’t get me a loaner.
I went home and emptied the car drove it back and had my wife pick me up, we’ll see what they come up with.
This will be day 8 in the shop. Delivery was 34 days ago. I’m trying to stay optimistic.
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Really sucks David.......but if it is just a bad TX case.........it should be resolved quickly, many smiles ahead 
I would definitely be asking for a new under tray, as it will be stained, and a TOTAL clean up of the underside.......then maybe your bricks
I would definitely be asking for a new under tray, as it will be stained, and a TOTAL clean up of the underside.......then maybe your bricks
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