Fired up the Macan this morning on my morning drive, and I heard cranking and grinding in low gears and only during acceleration. The wheels didn’t need to be turned or only going in reverse, and something clearly sounded off—almost like a metal pipe was dragging and grinding during acceleration. It came out of nowhere. There was no noticeable sound at speeds above 30-40mph while cruising. I have read this forum enough to know what is happening….
This seems like a textbook case of a transfer case failure, and I have an appointment with the Dealer to confirm it. I am looking for advice….
2015 Macan S (was previously CPO’d) and always serviced at a very reputable Indy shop that saves me at least 25%+ on regular maintenance. My Macan has 45K miles on it, and has been extremely well maintained. The “extended” 7 year warranty on the transfer case expired in 2021, and I have failed in the past when requesting goodwill service/coverage on fluky things. Oddly enough, the dealer said they had never changed one on an out of warranty vehicle so didn’t have a price estimate top of mind. I find that hard to believe, and not looking forward to seeing a repair quote once they diagnose.
I plan on pressing the service manager hard about requesting a goodwill repair. They are clearly defective regardless of time and/or mileage. Does anyone have tips or tricks on what I can do to make my case? There is almost no information about Porsche Goodwill. (I had a fluky rear suspension issue one month out of warranty denied by a goodwill request, and ended up replacing the rear shocks at an Indy.)
If the dealer comes back with an outrageous quote and no PCNA goodwill coverage, I might *** be done with the brand. The other option is take the job to an Indy, and I will again be on my toes waiting to see a quote for that service. I am expecting a quote in the $3,500 range, but won’t be surprised if I am way off too.