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Would like some expert opinion on this from all of you -

So I took my Macan S for 30K service in April. Service manager advised there is a TIMING CHAIN COVER LEAK and they would need a week to fix it. Hesitatingly, I dropped the car for fix mid may. Dealer took 2 weeks (Ok, they gave me a good loaner), handed off a 4 page list of parts fixed and finally got the car back. Problems start here...last week, after about 1K driving, I started hearing some rough noises from the front, when gears are changing (like how it used to be when we manually change stick shifts and don't press clutch correctly) and on Thu, heard two big bangs from engine area and car lost power, would not rev beyond 1500 RPM. I pulled the car to side and got it towed to same shop. They looked at it and said they forgot to torque the TRANSMISSION BOLTS correctly and done by afternoon - I was little surprised how fast it is done but I insisted they test it well - they said they drove for 50 miles and dropped the car back at home Fri evening. I thought its one time error, should give a fair chance, things happen.

Today (Monday), after just driving less than 20 miles - heard a new noise from front of the car - and then took it again to shop right away, on way to work. Also noticed my seat memory button is not working anymore. The mechanic test drove and within a minute found that there is issue when turning steering - pulled it into shop and got the car out, saying the wishbone has an aluminium bolt that was not torqued properly during original fix. Within 10 minutes, he said it is all good to go now.

If you are still reading, so it started with a TRANSMISSION issue first on Friday, then ELECTRICAL, and then SUSPENSION. I am now very afraid of what else is in store for me and warranty is coming to an end in another 9 months.

What would you do as next step here in this case? How should I proceed?

@yrralis1 @grim @iconoclast
 

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Sorry to hear about this happening to you.
The mechanic working on your car obviously screwed up big-time in multiple ways!

I would involve PCNA at this point.

I would not want the same mechanic working on that car ever again. If there is another Porsche dealership within driving distance that would be better.

You don't know how else that bad mechanic screwed up your car!

This is not an issue with the Porsche Macan, rather with an incompetent mechanic!

I would try to get the top mechanic at a different dealership to not only double check every single possible bolt involved with removing and reinstalling the engine but, then try to get them to extend your warranty at no charge to you… at least one more year and to throw in a N/C oil change for your inconvenience.

This is a Marx Brothers approach to car repair! I would be angry at this point but remain polite.

I don't know what your chances are of getting all this... I would try.

You need more warranty time in case the other shoe drops again due to sloppy repair work.

Good luck!
 

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Sorry to hear about this happening to you.

The mechanic working on your car obviously screwed up big-time in multiple ways!



I would involve PCNA at this point.



I would not want the same mechanic working on that car ever again. If there is another Porsche dealership within driving distance that would be better.



You don't know how else that bad mechanic screwed up your car!



This is not an issue with the Porsche Macan, rather with an incompetent mechanic!



I would try to get the top mechanic at a different dealership to not only double check every single possible bolt involved with removing and reinstalling the engine but, then try to get them to extend your warranty at no charge to you… at least one more year and to throw in a N/C oil change for your inconvenience.



This is a Marx Brothers approach to car repair! I would be angry at this point but remain polite.



I don't know what your chances are of getting all this... I would try.



You need more warranty time in case the other shoe drops again due to sloppy repair work.



Good luck!


Agree here. Basically two options IMO... first, you do as stated above... go back, ask for a senior tech to go over everything, and I mean EVERYTHING, to re-torque to spec... and give it all a thorough run thru. Tell them you are 100% not comfortable with the car anymore, and at the very least would like the Warranty extended. Take it up with PCNA as well perhaps.

Second option... get rid of it and get into another one.

My engine was pulled for this leak, and my tech happened to be a senior specialist at a brand new (large/popular) dealership. He had many years of experience (from other dealerships). He was pleased the way it all went back together. I might even venture to say my engine runs better AFTER the repair. I tell you this not out of spite, but so you can at least know that the repair can be done with a good outcome (as many others on here have experienced as well).

Very sorry you are having to deal with this.


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they forgot to torque the TRANSMISSION BOLTS correctly

an aluminium bolt that was not torqued properly
I would be very disappointed in this dealer. YMMV. If these bolts were not torqued right, what about all the rest? This is something expensive, not something you want messed up. As others said, I would not fault the car maker nor the model. If you plan on keeping the car, I would insist that every bolt be torqued to spec and move onto another dealer. Possibly ask for PCNA to extend the warranty for at least one year.

If you do not have someone check the torque on every bolt, and plan on keeping it, I would consider an extended warranty, and I am not one who has ever bought an extended warranty. I had my Porsches out of warranty for years.

I find this troublesome. Sorry to hear it.
 

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Agree here. Basically two options IMO... first, you do as stated above... go back, ask for a senior tech to go over everything, and I mean EVERYTHING, to re-torque to spec... and give it all a thorough run thru. Tell them you are 100% not comfortable with the car anymore, and at the very least would like the Warranty extended. Take it up with PCNA as well perhaps.

Second option... get rid of it and get into another one.

My engine was pulled for this leak, and my tech happened to be a senior specialist at a brand new (large/popular) dealership. He had many years of experience (from other dealerships). He was pleased the way it all went back together. I might even venture to say my engine runs better AFTER the repair. I tell you this not out of spite, but so you can at least know that the repair can be done with a good outcome (as many others on here have experienced as well).

Very sorry you are having to deal with this.


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@TXRed, mind sharing dealer/tech details?

My car's original warranty is ending at the end of September and I am thinking about having a good dealer tech, Indy tech inspect everything with the car ( both's opinions in case one missed something ) so any work/issues can be addressed while the warranty is in place.

TIA.
 

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@TXRed, mind sharing dealer/tech details?



My car's original warranty is ending at the end of September and I am thinking about having a good dealer tech, Indy tech inspect everything with the car ( both's opinions in case one missed something ) so any work/issues can be addressed while the warranty is in place.



TIA.


Dealer was Porsche Grapevine... SA is Josh Slanker... will have to dig up tech’s name.

First Indy I’ve used so far is RAC Performance over in Addison/Carrollton area. They did my brakes last month. Better pricing than dealer, but they still specialize in Porsche. Talk to Hans in service.... tell him Kris with the red Macan GTS (recent brake job) recommended them. Nice guy.


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Wondering if anyone can provide a contact for PCNA to the OP? Perhaps to speed up the process of requesting a warranty extension.

GL, hopefully a senior tech at another dealer can resolve it for you soon.
 

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https://www.porsche.com/usa/dialogue/contactandinformation/

The phone number is 1-800-PORSCHE (1-800-767-7243)

FWIW, I had a warranty issue with an Infiniti Dealer. I called Infiniti Customer Service and within four business days, issue resolved and a new long block was already ordered and sent to the dealer, who had previously insisted Infiniti wasn't going to replace the engine.

I would give them a call.
 

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I took my X5 in for an oil change and an oil cooler gasket repair.
The car threw a rod 200 kms later, or about six hours run time.
Service accused me of being "delinquent of my servicing". And suggested a 26000 dollar engine. Every service was by the book and done at the dealer.
I called BMW head office, 20 minutes after the news. They said it was a franchise issue.
A long battle issued. 55,ooo miles on the car, with a 7year /9o,ooo extended warranty. I should not have to fight for a repair.
What did learn?
Talk is fine. Email is what you need. Paper.
Head office does not want to get involved in a franchise issue.
My dealership, service department, unbeknownst to me at the time, was unionized.
Union members don't make mistakes. I had to talk, only to the shop steward. Tricky.
So who did you contract with? A franchise, is the repair department service part of the franchise.
My new to me Macan is serviced by the only Porsche owned shop in town. I even interviewed the store manager.
He thought it odd that I asked if his back repair shop was unionized. After explaining why, he thinks I am less odd.
 

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Late to the thread - First I will quote an experienced technician who once said to me "everything can be fixed " . I believe him but the question is how. Some shops fix one thing and end up breaking another . Other shops simply fail . A Porsche rep steps in and the whole drama simply becomes a part time job living in the shop .

OBVIOUSLY - The hope is they fix it .

But if not .. I see three avenues .

1) The Nick Murray avenue . Means dealing with the hoopla of getting a buyback . One guy even got a car replaced . See his story
https://www.6speedonline.com/forums/997-turbo-gt2/140084-replacement-lemon.html

It's a lot of headache and work . These are not the only examples .


2) Trade the car and buy another brand entirely . We had at least one forum member trade the car for a Mercedes after she had enough . It happens .


3) This is my suggested route -- Start talking with sales and service discussing a replacement with a really attractive deal . If they fix the car after its traded its up top them. If they send it to auction .. its up to them . Its simply no longer YOIR problem.

Owning a premium car is supposed to be fun and the day it becomes work its time to evaluate how much one can give before it no longer is enjoyable. A car is not just a toy .. it is a necessity for most so at some point the circumstance has to find its way to a ,solution .


Good Luck.
 

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As I've seen the topic of timing chain cover leak in this and several other threads I'm curious if this is a very common problem with the 2015-2018 model Macan? Is it more prevalent in the 2.0, 3.0 or Turbo platform? I still have my full CPO warranty in place but curious as to the cost if this becomes an i$$ue out of warranty
 

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Sorry to hear of your troubles,


We had ours fixed a few weeks ago, I put our Macan GTS up on my lift and did a full inspection from top to bottom and other than a few wrench marks on nut and bolt heads I would never know they did a thing !!


The tech that did ours is a 20 year Porsche mechanic and they have a specialized cradle for just these types of warranty repairs.

Luckily for us we have very good dealer techs, my recent experience was great, and even though it was quite involved the job was done perfectly
 

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As I've seen the topic of timing chain cover leak in this and several other threads I'm curious if this is a very common problem with the 2015-2018 model Macan? Is it more prevalent in the 2.0, 3.0 or Turbo platform? I still have my full CPO warranty in place but curious as to the cost if this becomes an i$$ue out of warranty
It's definitely not "very common", or even "common", although I guess it depends on how you define "common".

It's not like it's happening to a significant percentage of owners, but there have been enough reports on this forum about it that it's certainly beyond "isolated".

The problem is that if you are an unlucky owner and have this happen, yes it would be an expensive repair out of warranty. And what we don't know is if the problem is going to become more widespread as the cars age, or is it a situation where if it's going to happen it's going to tend to happen under warranty.

And there's one more question. If you had this problem out of warranty, would you spend the money to fix it, or would you merely just add an occasional quart of oil to your engine? I have had more than my share of older cars that leaked oil, and I tended not to repair them if the alternative was just to add a quart of well every week or less frequently. Obviously if you have a situation where you need to add a quart of oil every day, that becomes a very different scenario.
 

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As I've seen the topic of timing chain cover leak in this and several other threads I'm curious if this is a very common problem with the 2015-2018 model Macan? Is it more prevalent in the 2.0, 3.0 or Turbo platform? I still have my full CPO warranty in place but curious as to the cost if this becomes an i$$ue out of warranty
Ours was repaired about 3 weeks ago, 2017,3 year old car with 17K. I would say it's very likely to happen.
 

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I would say it's very likely to happen.
Based on what would you say that?

" Likely to happen" infers that the vast majority of owners are going to experience this problem. There are numerous forum members who have older cars with much more mileage, and have not experienced this.

Of course I don't know the actual data, but I was thinking perhaps it's in the 3 to 5% range. It's certainly not more than 10%.

Not trying to diminish the problem. If it really is 3 to 5%, that's far too high a failure rate.

I understand if this happens to you, it's much more significant.

But unless the problem starts to grow exponentially, there's no way it's "likely to happen" to any individual owner.
 

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If the failure rate really is anywhere close to 5% (I sincerely doubt that is the case), the repairs are going to cost Porsche an absolutely huge amount of money given how much is involved in the repair of each individual car.

Is there anyway to determine if your car has this leak short of removing the engine bottom cover that you remove to change the oil? Can you spot the leak without going underneath the car?
 

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No.

You have to remove the cover in order to observe the oil seepage.

Mine was seen during an oil change procedure. It was a minor seepage though should not be
occurring on an engine with 30K on it. It had worked its way down onto the oil pan on the driver's side
where it was damp with oil. No drips or drops forming.


It's pretty easy to remove the underpanel. You'll need a Torx screwdriver or socket and a trim
removal tool for the two push pins. Lots of Torx screws! If you drive the front of the Macan up onto
ramps, that'll give you access. A creeper helps too and a 'headband LED lamp'.


Good luck!
 

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It's definitely not "very common", or even "common", although I guess it depends on how you define "common".

It's not like it's happening to a significant percentage of owners, but there have been enough reports on this forum about it that it's certainly beyond "isolated".

The problem is that if you are an unlucky owner and have this happen, yes it would be an expensive repair out of warranty. And what we don't know is if the problem is going to become more widespread as the cars age, or is it a situation where if it's going to happen it's going to tend to happen under warranty.

And there's one more question. If you had this problem out of warranty, would you spend the money to fix it, or would you merely just add an occasional quart of oil to your engine? I have had more than my share of older cars that leaked oil, and I tended not to repair them if the alternative was just to add a quart of well every week or less frequently. Obviously if you have a situation where you need to add a quart of oil every day, that becomes a very different scenario.

Thanks to all for your feedback and info on this issue, I'll certainly request a thorough inspection of this area when I'm in for my 40k service later this year. In response to the question of what would I do if it should occur out of warranty - If I'm keeping the vehicle and am aware of the issue I would monitor the level closely and track my oil input to determine if the seepage is becoming a drizzle or a torrent. As you stated a 5 quart jug of oil is fairly inexpensive to keep a delight to drive in service , plus you always know your oil is cleanish!
 
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