Guys, I want to share my recent experience with is dealer in Sydney. I purchased our Macan S Diesel Jan 2017 - since then we have had nothing but problems with it and the car has been nothing but a disruption to our famiy’s lives. We’ve called or have been back to the Service centre 6 TIMES due to a fault in the Diesel Particle Filter. Since then we’ve had the car towed TWICE in the past month as the car went into limp mode. Until the car was towed the first time - the response from PCSS (Porsche Centre South Sydney) was “drive the car harder or on a freeway for 20mins to clear the fault:” - I don’t feel anyone should have to go out of their way and change their routines to accomodate a car - let alone drive it more aggressively to clear a known fault. I eventually took the car to Porsche Centre Willoughby to clear the code, from the back of a positive experience with them I purchased a Macan GTS there.
The first time it was towed their service centre manager and our sales guy Aquiles acknowledged a known problem with the car and offered a solution:
1). Wait for an update in the software - no timeframe given.Ie. Drive your LEMON until we figure out a fix.
2). Trade in your car for a new petrol version - GREAT! Happy to pay a little extra as PCSS and Porsche HQ would kick in a subsidy. My car is second hand so happy to meet halfway.
I went into to speak to the sales guy and was told the only available new Macan S petrols were sold (within a day) and the only option was to take a lesser model (read approx 20- 30k less) or spend an extra 70-80K to upgrade to a Cayenne S they had in stock. So now my only option was to take an inferior product or be forced to buy something more expensive I didn’t want.
I enquired about the half a dozen Used and Demo examples on the lot - again, happy to pay the difference, however Aquillies was adamant that we could only buy a new vehicle from their lot.
My car was towed for the second time today and I asked about accepting a Macan S that I’d been following up with him for 3 days and the text response from the sales person was: “Management have registered this car for a demonstrator now, not for sale” ie. they want to me wait for a fix and drive a potentially dangerous car or cough up another extra 70-80k (read: cornered ) into buying a more expensive car.
Porsche is considered a prestige brand, and it is so unfortunate that this is the experience I’ve had. I am willing to spend some money to upgrade this, but I feel you should have some flexibility on the make and model, knowing that your Macan S Diesel has a known fault, essentially making it a LEMON to drive.
When you have a prestige car that has a known fault in the industry it kills the resale value, and reflects poorly on your brand. Surely Porsche, known for its customer service, would want to look after their passionate invested owners? Can someone with some degree of authority help me out on this, so I’m not calling you every 3 weeks when your faulty car switches into limp mode, leaving my wife and toddler stranded on the side of the road starring at a $125k Lemon waiting for an Uber, and getting comfortably driven to their destination in a more reliable Corolla.
The first time it was towed their service centre manager and our sales guy Aquiles acknowledged a known problem with the car and offered a solution:
1). Wait for an update in the software - no timeframe given.Ie. Drive your LEMON until we figure out a fix.
2). Trade in your car for a new petrol version - GREAT! Happy to pay a little extra as PCSS and Porsche HQ would kick in a subsidy. My car is second hand so happy to meet halfway.
I went into to speak to the sales guy and was told the only available new Macan S petrols were sold (within a day) and the only option was to take a lesser model (read approx 20- 30k less) or spend an extra 70-80K to upgrade to a Cayenne S they had in stock. So now my only option was to take an inferior product or be forced to buy something more expensive I didn’t want.
I enquired about the half a dozen Used and Demo examples on the lot - again, happy to pay the difference, however Aquillies was adamant that we could only buy a new vehicle from their lot.
My car was towed for the second time today and I asked about accepting a Macan S that I’d been following up with him for 3 days and the text response from the sales person was: “Management have registered this car for a demonstrator now, not for sale” ie. they want to me wait for a fix and drive a potentially dangerous car or cough up another extra 70-80k (read: cornered ) into buying a more expensive car.
Porsche is considered a prestige brand, and it is so unfortunate that this is the experience I’ve had. I am willing to spend some money to upgrade this, but I feel you should have some flexibility on the make and model, knowing that your Macan S Diesel has a known fault, essentially making it a LEMON to drive.
When you have a prestige car that has a known fault in the industry it kills the resale value, and reflects poorly on your brand. Surely Porsche, known for its customer service, would want to look after their passionate invested owners? Can someone with some degree of authority help me out on this, so I’m not calling you every 3 weeks when your faulty car switches into limp mode, leaving my wife and toddler stranded on the side of the road starring at a $125k Lemon waiting for an Uber, and getting comfortably driven to their destination in a more reliable Corolla.