[mcb]

It has been discussed in a few other posts, e.g. buried in the "semiconductor shortage" thread, but thought this might deserve a separate thread (mods, please delete if not).

My MY22 Macan showed up at the local dealership (British Columbia, Canada) this past weekend, and is basically ready to go, EXCEPT, I'm told that Porsche Canada has put a stop sale on all MY22 Macans until a software upgrade is available. It seems to be related to emissions, but not much information was available.

My SA was not more helpful than that, other than to say he will let me know when it is ready... This waiting game is killing me slowly!

Apparently ~10 more MY22 Macans are also held up at their dealership waiting for the update.

 

[mcb]

Mine is still on a train heading to Calgary. The build date was Exit factory on November 23, 2021 - but it is a 2022
I did ask my SA about that, he claims mine is fine with no stop order on it.
They say / tell me that the stop order is only on some and is very random, and they do not know why on some and not others..
What was your build completion date ?

Sorry, I don’t recall the build completion date, but it was on a ship leaving Emden in late December (24th, iirc). Completion must have been late November or December.

As a required software update, that I am told is not yet available, I assume it must apply to all base Macans built to date.

 

[mcb]

any idea if it’s for a specific Macan model?

From what I can gather through my SA, it seems to apply to all MY22 base Macans for sure, and possibly S and GTS (but they haven’t had any of those come through their dealership yet, so he couldn’t confirm)

 

[mcb]

my SA tells me it is just the base, althought that may be because most Macans being delivered to the dealerships are base.
in what may be related, my Macan S is lost in transit .. well not lost, but not here .. it was likely on the same ship as the rest of the Macans being delivered.. and the schedule sais it is in the dealership.. they say it is not..
I think it may be at the dealership and they do not want to tell me that I cannot have it, after they have told me there is NOT a stop sale on it..

I hope they find your Macan S soon!

maybe time for a quick pop-in and walk the lot at the dealership

My SA was probably trying to find a way to delay letting me know about the stop sale as well…

Last weekend, he acknowledged that the Macan arrived last weekend, but it took him 5 days to “find it” on the lot (only after I followed up twice asking for interior pics. Hadn’t seen the agate in good pics)

 

[mcb]

I'm waiting on the delivery of my Macan Base as well. I was just ready to pick it up and they called and told me it was a no-go due to a Stop Sale. I've gotten no communication on it going forward. They gladly took my deposit though LOL. I'm trying my best to be patient...

So the stop sale extends to US models too?! Oh wow…

Also, you’re lucky they only took a deposit on yours. I traded in a car early to get guaranteed value on the trade (~$50k). They sold my trade over 3 months ago, and will just sit on that money until it applies as credit to our Macan.

 

[mcb]

Hi Guys,

Looks like I'm in the same boat as you guys

My Dealer keeps saying my Macan in Vancouver Canada has arrived, but they cant deliver it to me. the original delivery was supposed to be Jan 28, and they don't even respond to me as for the ETA. any thoughts on this?

Cheers,

Same dates as mine, which also arrived at the dealer Jan 28th. Fingers crossed that the ECU/emissions issue gets resolved soon.

The reason that your SA is probably not actively reaching out to you is that they probably don't have an actual timeline. It sounds like an ECU coding update is required, but hasn't been finalized yet. I'm sure they have internal expectations and deadlines to roll it out, but wouldn't want to put those dates out to the public to latch onto (in case there are further delays, etc)

 

[mcb]

I just received word about 10 mins ago from a Porsche rep that a solution is coming next week. Let's hope they get this done so I can pick up my new Macan.

Thanks for your update! Next week feels so far away... but it's definitely better than next month, or next year.

I'm going to bug my SA later today to see if this timeline applies to Canada too (or if we need a different emissions-related update).

 

[mcb]

My SA told me that they expect the issue to be resolved around the 28th.

Oh boy, that's cutting it close for us! Our first child is arriving ~the first week of March...

 

[mcb]

From my SA today— Porsche Canada says that the software has been submitted to EPA Canada, and they are expecting approval and dealership delivery of the software to be the 2nd week of March. However, “…that will be the worst case scenario and [his manager] is positive that we should get it done before that.”

hopefully this is the case, but I’m not sure how they know it will be approved by the govt… if denied, it could be dragged out a fair amount longer.

 

[mcb]

was / is any one able to confirm if it is just the base model affected - or also the "S" ??

@CaliAus above noted that it applies to their GTS too… it must be across all models, then. It would be strange to apply to base and GTS, but not S

 

[mcb]

From my SA today— Porsche Canada says that the software has been submitted to EPA Canada, and they are expecting approval and dealership delivery of the software to be the 2nd week of March. However, “…that will be the worst case scenario and [his manager] is positive that we should get it done before that.”

hopefully this is the case, but I’m not sure how they know it will be approved by the govt… if denied, it could be dragged out a fair amount longer.

As an update to this --
I got a call from the manager of the dealership this morning saying that they received the updated software (as approved by EPA Canada) today. Apparently our Macan should be ready and available for pick up by the weekend -- as long as there are no technical issues with the software upload to the actual vehicle.

 

[mcb]

Same! I contacted my dealer today and received no update. I have no idea when I will be able to pick up my car...so frustrating! It feels like Porsche is being so secretive....does anyone else feel this way?

Just trying to piece it together myself --
But realizing that Porsche is part of the Volkswagen group, and the software issue has to do with the emissions software, I'm wondering if there is added pressure/incentive to keep it quiet following the VW diesel/emissions issue from a few years back. (For anyone interested, Netflix had a great episode of "Dirty Money" about this)

In any case, it seems that Porsche has since cleaned up the software for the MY22 Macans. I'm just hoping that in doing so, they didn't cut power from the engine through updated mapping.

 

[mcb]

OH OH!!! Cargo Ship Full of Porsches and VWs Is On Fire and Adrift 😢😢😢

Cargo Ship Full of Porsches and VWs Is On Fire and Adrift in the Atlantic (thedrive.com)

It could have as many as 4,000 Porsches and VW’s on board

Well, I guess there will be some additional delay for a few people!

 

[mcb]

Picked my base up today!

 

[mcb]

Congratulations! Did they tell you what the issue was?

Also, did anyone in the US get their car after the stop sale?

No, sorry, they didn’t mention the issue other than it was software and emissions system related (requiring EPA approval)

 

[mcb]

MCB - when was your car delivered to Canada ?
and what is your general location ?
Mine was delivered to Halifax on December 20, and I am still waiting..

Hey Jim,
I’m on the west coast (Vancouver, BC area). If I recall, it arrived in Halifax arourd December 22nd— a couple of days ahead of the scheduled Dec 24th arrival