Steering wheel column looseness in vertical axis

3312 Views 52 Replies 9 Participants Last post by kwinter, 13 d ago

Santirx

Discussion Starter · 8 mo ago

Hi everyone, not sure if anyone has experienced this… I did a search and could not find anything similar.

The other day, I grabbed the top of the steering wheel and felt it gave a little (moved down). After that, I noticed a little wiggle (maybe about 10mm up and down). The electrical adjustment system works well, but it just have this wiggle…

After inspecting the area, I found this piece of plastic on the all-weather mat directly below the steering column. Not sure if it is part of the issue…

Plant Gesture Finger Body jewelry Thumb

I took some video of the looseness/wiggle:

Steering Wheel:
https://flic.kr/p/2nTxxVx
Steering Shaft behind brake pedal:
https://flic.kr/p/2nTyt9h
Steering Shaft seen from below (underside):
https://flic.kr/p/2nTxywC
I think the issue may be with the motor/rod that adjust vertical position… that’s my suspicion without having removed the steering column trim. As nothing else seems to be abnormal.

I’m going to take to dealer. Hopefully there is some goodwill, as this is something that is not supposed to happen.

Fortunately it doesn’t hinder the operation of the steering wheel. It doesn’t move while driving, unless I deliberately move it.

Would like to listen to any ideas or if any of you had seen this before.

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21 - 40 of 53 Posts

iconoclast

· #21 · 7 mo ago

Mods combined out 2 threads (W/o notice, as usual)
My thread WAS under "Engine and Technical Discussion" & now it is in "Interior" along with yours.

I actually think it is often a good idea to combine 2 threads but, think there s/b a message sent to the OP & a notice added to the combined thread.

iconoclast

· #22 · 7 mo ago

I will have my Macan towed Monday to the Porsche Dealer. They will try to work it in as an emergency repair sometime during the week.

I sent the link to Santirx video showing the movement of the entire steering shaft where it gos through the opening behind the brake pedal & told them mine does the same thing.

https://flic.kr/p/2nTyt9h

Santirx

Discussion Starter · #23 · 7 mo ago

Just found another piece lying on the floor… I guess the other part…

Automotive tire Road surface Grey Hood Asphalt

Automotive tire Hood Road surface Motor vehicle Automotive design

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2

iconoclast

· #24 · 7 mo ago

That (plastic?) piece must be related.
It probably will be a few days b4 Porsche looks @ my Macan after it arrives there Monday AM.

Santirx

Discussion Starter · #25 · 7 mo ago

That’s OK. Let’s keep in contact. Both my Macan and 718 are going in on Monday as well.

Reactions: 1

Santirx

Discussion Starter · #26 · 7 mo ago

Both at the dealer today, my 718 and my Macan…

https://flic.kr/p/2nXRLmW

iconoclast

· #27 · 7 mo ago

My Macan was towed to the dealer today. Arrived 8:15 AM. $280 for flatbed tow, which s/b reimbursed by my Progressive roadside assistance insurance.

As I said, it will be worked into their schedule as an emergency. I hope they diagnose it soon.

In addition to posting what the steering column issue was, I hope we can verify whether it was or was not safe to drive.

I did not drive mine bc SA said not to drive it.

Other than the rattle, the column only moved up when I pushed it up.
So it was not at all a problem for me to drive it.
I followed the SA instruction to not drive & to tow it bc I didn’t want to break something worse that it already was or lose ability to steer at all in traffic!

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Santirx

Discussion Starter · #28 · 7 mo ago (Edited)

@iconoclast, got my diagnosis…. See second service below…. I authorized the service… but if it fails again, I’m buying a steering column and replacing myself.

I did ask the service advisor for good will from Porsche. We are going to try that avenue as well.

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[email protected]>@W

· #29 · 7 mo ago

...wondering what that (broken) plastic piece was that you recently found on your rubber mat...?

Not related to the reported looseness?

If not, what else is going to show up in the near future?

Santirx

Discussion Starter · #30 · 7 mo ago

[email protected]>@W said:
...wondering what that (broken) plastic piece was that you recently found on your rubber mat...?

Not related to the reported looseness?

If not, what else is going to show up in the near future?

I need to ask that question. I did show them the plastic piece, so not sure.

iconoclast

· #31 · 7 mo ago (Edited)

That is somewhat better news than I had thought.
Still waiting for call from my dealer. IDK if they looked at my car today.
Why did you need a 4 wheel alignment?
Is that unrelated to the steering column pin loose issue?

“Fair Condition” Are they referring to the overall condition of your Macan, as if it is for sale?

I had thought the worst case would be the need to replace steering column so I shopped for price.

(I have keyless entry & electric control of steering wheel adjustment…do you have same?)

Part Number: 95B-419-506-AN
Replaces: 95B-419-506-AK, 95B-419-506-D, 95B-419-506-T
Description: Macan. With power tilt/memory. With memory pkg.

MSRP $2474.31

Porsche Chandler $1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Porsche Chandler Parts

2015-2020 Porsche Macan Steering Column 95B-419-506-AN

parts.porschechandler.com

Gaudin Porsche of Las Vegas
MSRP $2474.31
$1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Gaudin Porsche Parts

2015-2020 Porsche Macan part # 95B-419-506-AN - Steering Column

www.gaudinporscheparts.com

Sunset Porsche Parts
$1,999.99

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Sunset Porsche Parts

2015-2020 Porsche Macan part # 95B-419-506-AN - Steering Column

www.sunsetporscheparts.com

Circle Porsche $1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Circle Porsche Auto Parts

2015-2020 Porsche Macan Steering Column 95B-419-506-AN

www.porschepartsnow.com

Will you ask them how many hours labor if they eventually replace the steering column?

My dealer charges $224/hr. labor.

$480 for this fix seems very reasonable…if it stays fixed!

Re “Good Will” from PCNA.

Is that what it is always called, if Porsche pays for something, out of warranty?

Regardless of whether they're just being nice or it was a safety issue that shouldn't of happened and it's a very rare occurrence in these cars.

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Reactions: 1

1oldf

· #32 · 7 mo ago

What a coincidence that two forum member with similar safety problems with steering column. Owners should file a complaint with NHSTA and also request an investigation by nhsta.

Reactions: 1

iconoclast

· #33 · 7 mo ago

@ Santirix, Did you ask your Porsche SA or shop Forman if it was safe to drive the Macan with the steering column pin loose?

Do you know if that pin is touched when the intermediate shaft is replaced per TSB SY1714?

What about when the steering wheel column switch is replaced?

Reactions: 1

Santirx

Discussion Starter · #34 · 7 mo ago

iconoclast said:
That is somewhat better news than I had thought.
Still waiting for call from my dealer. IDK if they looked at my car today.
Why did you need a 4 wheel alignment?
Is that unrelated to the steering column pin loose issue?

“Fair Condition” Are they referring to the overall condition of your Macan, as if it is for sale?

I had thought the worst case would be the need to replace steering column so I shopped for price.

(I have keyless entry & electric control of steering wheel adjustment…do you have same?)

Part Number: 95B-419-506-AN
Replaces: 95B-419-506-AK, 95B-419-506-D, 95B-419-506-T
Description: Macan. With power tilt/memory. With memory pkg.

MSRP $2474.31

Porsche Chandler $1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Porsche Chandler Parts

2015-2020 Porsche Macan Steering Column 95B-419-506-AN

parts.porschechandler.com

Gaudin Porsche of Las Vegas
MSRP $2474.31
$1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Gaudin Porsche Parts

2015-2020 Porsche Macan part # 95B-419-506-AN - Steering Column

www.gaudinporscheparts.com

Sunset Porsche Parts
$1,999.99

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Sunset Porsche Parts

2015-2020 Porsche Macan part # 95B-419-506-AN - Steering Column

www.sunsetporscheparts.com

Circle Porsche $1,949.15

2015-2020 Porsche Macan Steering Column 95B-419-506-AN | Circle Porsche Auto Parts

2015-2020 Porsche Macan Steering Column 95B-419-506-AN

www.porschepartsnow.com

Will you ask them how many hours labor if they eventually replace the steering column?

My dealer charges $224/hr. labor.

$480 for this fix seems very reasonable…if it stays fixed!

Re “Good Will” from PCNA.

Is that what it is always called, if Porsche pays for something, out of warranty?

Regardless of whether they're just being nice or it was a safety issue that shouldn't of happened and it's a very rare occurrence in these cars.

I have not had the chance to talk much to the service advisor, little time today at work… but I’ll take your questions to him. Thanks for compiling as those are very good questions.

I don’t believe the alignment recommendation is related. As a matter of fact, I was going to request that this service was performed (I just forgot), as I had lowered my Macan 30mm and wanted them to recheck alignment.

Yes, I have Porsche Entry & Drive, which includes the electric steering wheel controls with automatic adjustment when you get in.

I agree, it should not happen. That was my statement when I asked for good will (yes, that’s how it’s called when you are out of warranty). @1oldf idea is a good one… file a report with NHSTA.

On your second set of questions, I’ll add that to the list. Im picking up my Macan tomorrow, but I’ll send the questions to the SA today so that I can get answers tomorrow.

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iconoclast

· #35 · 7 mo ago (Edited)

Mine is in the shop now so they are looking at it now.

I have done searches on Macan Steering Column anchor pin… or loose pin & found nothing! I think this is very rare.

Santirx

Discussion Starter · #36 · 7 mo ago

So, I asked some of the questions and here’s what they answered:

Wheel alignment is not related to steering wheel issue.
No, is not safe to drive with the pin issue… so your SA was right and I wasn’t warned about it. More reason to write a report to NHSTA.
Labor would be about 6.5 hours

iconoclast

· #37 · 7 mo ago

Thanks!

So, the $280 tow was not wasted $ & neither was my adding roadside assistance to my Progressive insurance for each car. $5/car ea. 6 months.
Note: the Porsche Towing during 4 year warranty will ONLY tow you to nearest Porsche dealer! Not to a tire shop, not to your indy.

So for 6.5 hrs. Labor, My Dealer would charge $1,456 + cost of column, $1.949…IF I can get them to match price of the Chandler Porsche part.
T= $3405 + tax + shop fees. Labor is $514 more than my Indy would charge for 6.5 hrs. But are they as good replacing a steering column? Plus the car is already @ Porsche + I would need to have it towed …I doubt insurance would pay a 2nd time for same issue, just to change where car will be fixed.

Waiting to hear from my SA.
I told my SA what “the other guy in MA with the similar issue” was told re Dx & Repair. I did not tell the $ you paid.

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iconoclast

· #38 · 7 mo ago

Bad news for me.

They found a broken bushing on the steering column. Porsche does not offer any parts separate on the column . The whole column will need replacement . It is a $3800 repair.
The service manager is going to try to get goodwill assistance from Porsche. They will let me know tomorrow.

Reactions: 1

Santirx

Discussion Starter · #39 · 7 mo ago (Edited)

I forgot to post that Porsche denied the Good Will, no reasons provided. The dealer, however, decided to discount the full $480 for the pin adjustment (which made me think if the dealer really asked for it). I’ll only have to pay for the alignment job.

My dealer does offer complimentary towing, so I would be covered for that next time.

Santirx

Discussion Starter · #40 · 7 mo ago

Picked my Macan up this morning. Steering wheel and column feels solid now, so, whatever pin they adjusted, it worked.

Dealer didn’t charge me for it.

Reactions: 2

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