I have a 2019 Macan S. Due to reduced driving resulting from the pandemic combined with an impending move to the east coast from California, I decided to suspend the CA registration to save the $900 and register it in my new state when I moved. The relocation took three months to sort out so the car was largely undriven for three months. I had to reposition it a few times so contractors could do work in the garage and didn't have any issues, until today, the day before the shipper was supposed to collect it for transport east.
I went out to the car to move it to the street to make more room for the movers who were packing and moving my house contents and also get it out of harm's way. The car was completely dead.
I called Porsche roadside assistance and the automated system routed me to a website interface that suggested a few mechanic locations I could take it to. This after I had already indicated the battery was deal.
I called AAA and they had someone at my house within and hour. The battery registered at 7% on his machine so he hooked it up to a charger. The car wouldn't turn over. Some internet research indicated the issue may be the fake key thing. Further research indicated that in order to solve this issue, a side panel of the dash had to be removed to access a tiny tool to unlock the emergency release of the fake key.
Sure enough, once the fake key was replaced with the real key, the car started up. Yay! Problem solved!
Sadly, no. As I tried to pull the car out of my garage, the power steering failure warning came on and I could not move the wheels at all.
I called two different Porsche dealers and was told 1) it was almost certainly rodent damage or 2) it is totally normal for the car to become completely undriveable after a battery discharge situation. I responded that it certainly was not rodent damage and the idea that complete failure was a to be expected result of allowing the battery run down was completely absurd. Nonetheless, I was advised that this would likely not be covered by the warranty.
The car finally arrived at the dealer (I live 60 miles away and did not accompany the car) and a different service person called me and commented "your steering is really hard. This is not a common fault." (no kidding) Then he generously said he would do his best to get it covered by the warranty noting that it's due for regular service anyway. (thanks for the favor).
Given the holiday I will likely not know what's going on until next week. Fortunately, the auto transporter indicated they will just pick the car up from the dealer whenever it's ready for transport to the east coast.
So I got great service from AAA and Reindeer Auto Relocation and Porsche failed at every turn. First, a nearly new car (5k miles) failed (not to mention the absurdity of having to remove a piece of the car to get a small tool to fix a known issue resulting from battery discharge, a not uncommon occurrence), the roadside assistance service failed, and the service technicians at two separate dealers didn't listen to what I was telling them and assumed they knew the answer based on bad assumptions. My old Audi S5 is looking pretty good right now...
Stuff happens, even to new cars.
Dealers are not your friend. Service techs far from it.
And how at 5k miles are you scheduled for a regular service? I thought first service was at 10k.
And in saying he would try to get it covered under warranty, sounds like underpromising and will result in overdelivering to me. No way it will not be covered, unless it is indeed rodent damage. Did you carefully inspect wiring under hood?