Problems. Australian's who took delivery of a new Macan - please share your experiences

Tony123 said:

Hi, I feel something is up with my delivery. I posted in the Aus delivery thread and the suggestion was to call Porsche Australia and ask about transit damage, which I did, and there definitely is none. It's also not waiting for any parts.

So, I'd love to hear from others about the timing of your deliveries please relative to the Porsche tracking. You can see my tracking indicates it arrived at my autorised dealer on 2nd May. How long after this date did you actually receive your car. Bonus points if you're in Tasmania. Also please share the year of your delivery as well. The Porsche Centre down here was taken over by a monopoly group in the past year or two.

I messaged them on the 4th May and they rang back confused stating should be "2-3 weeks you should have it by the end of the month". Weird statement given they have the car in theory.

I waited 2 weeks before losing my mind and calling Porsche Australia to see if it had transit damage. Nope. And they said "it's definitely been handed over". They did contact the dealer and rang me back saying they were "hoping for next week". Which did not happen. That was last week.

This week they rang back kind of excitedly "we have your car, hoping for next week. The tracking wasn't accurate we only just received it. You should have it by the end of the month". Weird statemnt AGAIN. Twice I've heard this end of the month weirdness.

My parents actually went into the dealer today as my dad also has a Porsche (haha) and knows one of them. My mum rang me excitedly to say "hey we sat down with them and they said they have the car and it's all fine and they sasid you'll have it by the end of the month". What is this end of the month ****?!

I'm super bummed. I'm super angry. I'm super disappointed. Someone or something, somewhere, has messed up. It might just be that the owning business of the Porsche Centre Hobart (localmotorgroup.com.au) who own almost every brand of car sold in the state, not joking, are just so grossly incompetent that they do something in Devonport where the cars land and just hold onto them barely getting through the load.

I would love to hear others experiences please and how long from "dealer has the car" in the app to actually receiving it please.

THanks so much, really appreciate it. The info will help fuel my rage at them. I've been SO SO SO nice so far. I really have. ANd that's me I hate confrontations and I'm very empathetic. But this has done a number on me and I'm ready to stand up for myself, if I can with this, haha.

THanks


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EdenDPT said:

From my experience, some dealership allow their sales associates be more independent and have some autonomy in their sales tactic to boost dealership relationship with customer, so the SA could disclose some info to their customer, but seems yours been instructed ack like dumb robots, informing their customers the least possible to avoid any headaches or your SA is just a least desired to his job. I get annoyed by this kind of behavior as I am a medical professional, always expected to be in our greatest efforts in terms of patient care. One giant corp can operate dealership for almost every personal vehicle manufacturer? That sounds crazy as it is a pire monopoly LOL

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ghstudio said:

Could be waiting for parts.....like the bose amplifier or something else. Porsche builds with what they have and then ships the rest of the parts to the dealer parts when they can. My macan sat for a week waiting for the bose amplifier...others have waited much longer for the part to arrive so the dealer can actually deliver the car.

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