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Discussion Starter · #1 ·
I was going to add this to the long Oil Leak thread in Complaints but grim specifically stated in post #1: “Please keep this thread strictly just reporting on if you have an oil leak problem, and only if you have a confirmed problem.”

My question:

Does PCNA tend to cover all or most of this very expensive, engine out, repair (post warranty) only if the customer has done all their maintenance at the Porsche dealer?

I think the Service Advisor (SA) must contact PCNA to see if your car ‘qualifies’ for a reduced cost repair out of warranty. I’ve read they cover ½ & also they cover 100% & ~ 90% & in between.

I wonder if anyone has been successful in getting PCNA to cover all or most of this (known issue) expensive repair if they either DIY most maintenance of had an Indy shop do their maintenance?
 
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IMO, how the services are done has nothing to do the oil leak, which is caused by the over-torquing of some bolts.
 
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IMO, how the services are done has nothing to do the oil leak, which is caused by the over-torquing of some bolts.
Yes, but some forum members claim that if you have had your car serviced at the dealer, the dealer is more likely to go to bat for you with PCNA on this. Not sure whether that is true or not, and if a dealer denied my request, I would certainly be going directly to PCNA and telling them you were well aware this was a the problem with the engine that existed the day it came out of the factory, and that you expect them to cover the repair as they have done for other owners.
 

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Yes, but some forum members claim that if you have had your car serviced at the dealer, the dealer is more likely to go to bat for you with PCNA on this. Not sure whether that is true or not, and if a dealer denied my request, I would certainly be going directly to PCNA and telling them you were well aware this was a the problem with the engine that existed the day it came out of the factory, and that you expect them to cover the repair as they have done for other owners.
Oh you can tell them all you want, but they don't have to care.
 

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My dealer just discovered the oil leak two days ago when I was in for the fuel pump cover recall. They are contacting Porsche NA. I'm out of warranty on miles (53,000) but in on time (2017 vehicle). Will advise what happens.
 

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I just had this completed yesterday on my 2017 Macan S with CPO warranty. I had an oil change done at an Indy and they reported oil on my serpentine belt. I took it to my local Porsche dealer and they gave me an appointment a month later with a loaner available (2020 Cayenne). I dropped mine off on a Monday and got it back Friday. My only cost was $260 because I asked them to change the plugs while the engine was out.


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Are the initial queries limited to post-warranty?

I ask because post-warranty is presented parenthetically, suggesting the OP may be seeking
replies from people who have had the repair done under warranty as well as post-warranty.

If the ask is limited to post-warranty, is the OP trying to get numbers for people who have:

1. had the procedure covered​
2. not had the procedure covered​
3. had the procedure partially covered​


Thx.

...maybe a poll?
 

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Discussion Starter · #8 ·
Yes, there is already a thread for whether you did or did not have this (known) issue.

For this discussion/thread I am not interested in those who had this repaired under manufacturer warranty or CPO warranty. There are other informative threads on that. I read them.

I am curious if you are at a disadvantage in getting PCNA to cover all or most (or any?) of this bc you DIY routine maintenance or use an Indy Shop.

Not bc Porsche may try to claim improper maintenance contributed to or caused this issue, but just bc they are not happy that you have not been paying them for routine maintenance.

I know the replies will be anecdotal but, it will be interesting to see if most of the members who have had all or most of this very expensive, engine out repair covered... do, in fact, have all their maintenance done at the dealer.
 

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Not a direct answer but in my case fulll compliance with dealer service certainly did NOT easily lead to oil leak warranty repair. I made the mistake of taking in my car for each service interval, asking for the service to be done, and that there is an oil leak near the oil filter location. I provided pictures of car parked and oil on garage floor each time. Each attempt was met with dye treatment and "nothing found". After four attempts at two different dealers, (two each), I finally scheduled an appointment for no other work, other than finding and repairing the oil leak, as I was nearing the 50k miles and wanted this leak fixed before out of warranty. Finally they found it, and after yet another dye treatment, and rescheduled appointment it was repaired. (Engine out).

Bottom line is, total compliance with PCNA maintenance is no guarantee that issues will be found or repaired unless the owner is fully engaged as well.
 

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I believe my CPO vehicle was originally only serviced at the dealer. Under my ownership it
has been maintained at an an independent Porsche specialist and DIY. I have taken my vehicle
to the dealership for warranty related issues. I had no issues getting my TCC repair completed
under warranty.
 

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Discussion Starter · #11 ·
...I had no issues getting my TCC repair completed
under warranty.
So...
Your car was still under manufacturer warranty when you had the TCC repaired?
Or you were post warranty yet PCNA repaired it, covering 100% of the cost, as good will?
 

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Discussion Starter · #13 ·
OK
Then whether you did or did not have routine maintenance done by the dealer is mostly irrelevant in your case.
I know some dealers make owners jump through many hoops b4 fixing the leak, calling it a seep & making them wait & use dye, etc. But, if you are under warranty & are persistent, I would feel optimistic about getting it done.

My concern is after warranty expires.

What are the factors that determine whether PCNA will cover it & if so...at what %.
 
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I was going to add this to the long Oil Leak thread in Complaints but grim specifically stated in post #1: “Please keep this thread strictly just reporting on if you have an oil leak problem, and only if you have a confirmed problem.”

My question:

Does PCNA tend to cover all or most of this very expensive, engine out, repair (post warranty) only if the customer has done all their maintenance at the Porsche dealer?

I think the Service Advisor (SA) must contact PCNA to see if your car ‘qualifies’ for a reduced cost repair out of warranty. I’ve read they cover ½ & also they cover 100% & ~ 90% & in between.

I wonder if anyone has been successful in getting PCNA to cover all or most of this (known issue) expensive repair if they either DIY most maintenance of had an Indy shop do their maintenance?
Porsche dealer took care of TC issue and then some. Please see notes attached.Next Q- Do I get an extended warranty from 3rd party, Do I not get an extended warranty, Do I trade car in?
 

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Discussion Starter · #15 ·
So you had the dreaded Timing Cover Oil Leak properly repaired.
Was your car in or out of warranty?

If in warranty….I have no questions for you.

If out of warranty, have you had all routine maintenance performed by Porsche?
 

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235822


I'm interested in the estimated $4k cost for parts that's been referred to elsewhere. So far as I can see from this list there's a handful of bolts and a seal or two. Did you get an itemized list of parts with prices? I did read elsewhere that the bundle of parts required was significant and at $4k you'd think it might include a new cover or something similar.

Can anyone here shed some light on the parts list?

Sorry, slightly off-topic but it's part of the whole surely?
 

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View attachment 235822

I'm interested in the estimated $4k cost for parts that's been referred to elsewhere. So far as I can see from this list there's a handful of bolts and a seal or two. Did you get an itemized list of parts with prices? I did read elsewhere that the bundle of parts required was significant and at $4k you'd think it might include a new cover or something similar.

Can anyone here shed some light on the parts list?

Sorry, slightly off-topic but it's part of the whole surely?
that’s just the number the dealership threw at me when they told me about the leak. Put no faith in it. As I move forward with them and Porsche NA I’ll share everything.
 

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that’s just the number the dealership threw at me when they told me about the leak. Put no faith in it. As I move forward with them and Porsche NA I’ll share everything.
We want to hear about your claim on the other thread that all will eventually suffer this issue.

Do you have a source for this claim, or did you just make it up?

At least have the decency to respond when asked about it. Other members here are wondering what the chances are of facing this issue down the road.

Thank you.
 
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