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Look at the big picture. First, there are only a handful of possible leak paths thru the roof - it is quite fixable. Second, you almost certainly are not the first to experience this. Somewhere in the Porsche organization (manufacturer and dealers), this has been tracked down and solved elsewhere long before your unfortunate experience. After one failed attempt, your dealer should be trying to tap into that knowledge pool, not just trying to solve it alone.
 

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Hi Everyone,

So an update on my leak. I had essentially all the hardware and framework replaced on my pano roof. Word from the dealer is that they received info from Porsche that there were some faulty pano roofs and replacing the above would fix the problem. We have had a few rainy weeks and so far (knock on wood) it has not leaked. We will be getting into our rainy season soon so if there is any change I will keep you posted.
 

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Had this problem with my wife's X5 which was solved by unclogging some little ducts on the panoroof. Never had a single issue with my Macan. Would never order a Macan without it.
 

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Hi Everyone,

So an update on my leak. I had essentially all the hardware and framework replaced on my pano roof. Word from the dealer is that they received info from Porsche that there were some faulty pano roofs and replacing the above would fix the problem. We have had a few rainy weeks and so far (knock on wood) it has not leaked. We will be getting into our rainy season soon so if there is any change I will keep you posted.
Good to hear! Fixing a leaky sunroof should not exactly be high tech.
 

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Discussion Starter · #25 ·
So it ultimately was resolved after a couple of trips. So far no more leaks. The last time in they kept the vehicle for quite some time, but provided a loaner.
 

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Well I received my Macan back today (late morning). The dealership had given me a loaner (Macan) so that was nice. But then it goes bad.

It then proceeds to rain very hard. I go to my car at the end of the day, and the seat is wet again. You could see a bead of water on the visor.

Do I have the option to request a new car at some point if they can't fix the vehicle? Can anyone offer some advice in how to handle the matter. It seems like when something like this is not an obvious and easy fix - it will never be fixed at all.
I am going through the same thing. My car is 2 months old, a miami blue macan. Leaks like crazy. It has been in the shop three times in the past month. They can't figure it out. Call corporate and start a file. You need to do this before you go the lemon law route. My car has been in the shop for the past 7 days, and they have no clue when I will get it back. Most frustrating experience. I wi;; only accept repurchase at this time. So done with Porsche and their leaky new cars!!
 

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I see there are several water leak threads, but I don't think anyone ever mentioned that there is an outstanding technical service bulletin mentioning the outer seal on the pano roof can be faulty, causing water to leak in. The bulletin number is 122-J9T9U-04, dated March 11, 2019. It applies to all Macans through MY19.

But note that if you have a leak, the sunroof seal is not the only possible problem. Another forum member mentioned that his dealer traced down the problem to a seal where the roof rack is mounted. And of course pretty much any car can develop a leaky windshield seal.
 

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I am going through the same thing. My car is 2 months old, a miami blue macan. Leaks like crazy. It has been in the shop three times in the past month. They can't figure it out. Call corporate and start a file. You need to do this before you go the lemon law route. My car has been in the shop for the past 7 days, and they have no clue when I will get it back. Most frustrating experience. I wi;; only accept repurchase at this time. So done with Porsche and their leaky new cars!!
Porsche has a separate department to take care of repurchase complaints. You open up a file with them, and they investigate. It then goes to arbitration and they make a decision. If you don't like their decision, then you can pursue the lemon law on your own. I have a case number and we are in the process. They promise an answer before 40 days.
 

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Porsche has a separate department to take care of repurchase complaints. You open up a file with them, and they investigate. It then goes to arbitration and they make a decision. If you don't like their decision, then you can pursue the lemon law on your own. I have a case number and we are in the process. They promise an answer before 40 days.
Unless you have had other problems with the car you have not mentioned, I would be shocked If they agree to replace the car given the bottom line is it CAN be fixed. Sounds like your dealer's service department is inept or just trying to blow you off because they don't want to invest the time correctly diagnosing the problem.

What do your service receipts indicate the dealer has actually done? Are they saying that they can't duplicate the problem? Or what exact repair(s) have they already tried? It should say right on your receipts.

When you say it goes to arbitration, what exactly does that mean? They bring in an outside party to decide if Porsche should be required to buy back your car? In that event, who selects and pays for the arbitrator? If Porsche does, not sure how one could expect the arbitrator to be unbiased.

If they don't agree to repurchase the car, you can file a lemon law claim in most states. The exact laws vary state by state, but in most states you have to give the manufacturer one last chance to fix the car, and in this case you can be assured that they will. But it would be ridiculous if you have to actually start a lemon law action to get your car fixed.
 

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Unless you have had other problems with the car you have not mentioned, I would be shocked If they agree to replace the car given the bottom line is it CAN be fixed. Sounds like your dealer's service department is inept or just trying to blow you off because they don't want to invest the time correctly diagnosing the problem.

What do your service receipts indicate the dealer has actually done? Are they saying that they can't duplicate the problem? Or what exact repair(s) have they already tried? It should say right on your receipts.

When you say it goes to arbitration, what exactly does that mean? They bring in an outside party to decide if Porsche should be required to buy back your car? In that event, who selects and pays for the arbitrator? If Porsche does, not sure how one could expect the arbitrator to be unbiased.

If they don't agree to repurchase the car, you can file a lemon law claim in most states. The exact laws vary state by state, but in most states you have to give the manufacturer one last chance to fix the car, and in this case you can be assured that they will. But it would be ridiculous if you have to actually start a lemon law action to get your car fixed.
The first time it leaked, water was dripping from the light console on the roof. Service manager told me the little tubes were clogged and they blew them clean. Sternly told me that had to be done each year. The car was one month old at that point. Went home happy. Two weeks later, the next deluge produced water dripping from the roof and water coming in under the dash. Brought it back again. Was told there was a small pin hole in the weatherstripping lining and they caught it. Lucky me. One week later I get in the car in the rain... there is an inch of standing water on the driver's side, rugs soaked, mats overflowed. Now my car has been in the shop for a week. We are leaving New York tomorrow to go to our other home in Florida. Dealer tells me the car is in pieces, and I have to keep the loaner another two weeks. I mention that I'm going to Florida for 2 weeks and he freaks. Says the loaner can't leave NY. Says he will rent me a KIA for the trip. I'm supposed to be sliding down the East Coast in my sweet new Porsche, and now I have to clunk there in a freaking KIA? Not being snobby, but the ride quality is totally different. No nav system, no Sirius. Seriously???

The program from Porsche is called the CAP program (Customer Assurance Plan). They hire an "outside" arbitration company to review your case. I admit that it does not seem unbiased, but I'll be damned if I keep on driving this lemon. Every time it rains, I dread getting into the car. What about residual damage from all the standing water that was in the cabin? I'll be happy to go back to BMW for a more reliable car. Yeah, not as pretty, but looks fade when you are driving a living rain forest. Just sayin'.
 

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The first time it leaked, water was dripping from the light console on the roof. Service manager told me the little tubes were clogged and they blew them clean. Sternly told me that had to be done each year. The car was one month old at that point. Went home happy. Two weeks later, the next deluge produced water dripping from the roof and water coming in under the dash. Brought it back again. Was told there was a small pin hole in the weatherstripping lining and they caught it. Lucky me. One week later I get in the car in the rain... there is an inch of standing water on the driver's side, rugs soaked, mats overflowed. Now my car has been in the shop for a week. We are leaving New York tomorrow to go to our other home in Florida. Dealer tells me the car is in pieces, and I have to keep the loaner another two weeks. I mention that I'm going to Florida for 2 weeks and he freaks. Says the loaner can't leave NY. Says he will rent me a KIA for the trip. I'm supposed to be sliding down the East Coast in my sweet new Porsche, and now I have to clunk there in a freaking KIA? Not being snobby, but the ride quality is totally different. No nav system, no Sirius. Seriously???

The program from Porsche is called the CAP program (Customer Assurance Plan). They hire an "outside" arbitration company to review your case. I admit that it does not seem unbiased, but I'll be damned if I keep on driving this lemon. Every time it rains, I dread getting into the car. What about residual damage from all the standing water that was in the cabin? I'll be happy to go back to BMW for a more reliable car. Yeah, not as pretty, but looks fade when you are driving a living rain forest. Just sayin'.
Interesting. I have been active on this forum for more than 5 years and have never heard of the CAP program before, would like to learn more. Did a search on it but nothing significant showed.

Easy to understand why you are frustrated, but I also have to think they will fix your car. But your point about damage is a good one, and I would ask them what they are doing to make sure there is none. I'm no expert, but would think the carpet needs to be removed and everything checked to make sure you don't end up with mold. And I wonder if some wiring runs underneath the carpet and needs to be inspected.

Does the loaner agreement say you cannot take the car out of state?
 

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Sharkdiver - I'd recommend checking your state's Lemon Law program and its coverage and limits.
As for the CAP program, I'm thinking they left out a letter after the 'C'... :unsure:

Something's not right.
 

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It just seems to me that it is such a stupid waste of everybody's time just to fix leak. In my area, Seattle, there are professional leak finders for cars. If the dealer is unable to follow the trail these folks certainly can and will find the leak. Yes, the owner is rightfully pissed, but there are answers that are far better than lemon lawing the car for a simple water leak.
 

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Interesting. I have been active on this forum for more than 5 years and have never heard of the CAP program before, would like to learn more. Did a search on it but nothing significant showed.

Easy to understand why you are frustrated, but I also have to think they will fix your car. But your point about damage is a good one, and I would ask them what they are doing to make sure there is none. I'm no expert, but would think the carpet needs to be removed and everything checked to make sure you don't end up with mold. And I wonder if some wiring runs underneath the carpet and needs to be inspected.

Does the loaner agreement say you cannot take the car out of state?
The CAP program is not publicized for obvious reasons. I have just received a text saying that my case has been transferred to another rep because of the seriousness of the situation. Makes me feel as if someone is taking it seriously. As for the loaner agreement, I was never the person to read the fine print. As the service manager drove me to Hertz Rent A Car to get a vehicle, he did not engage in small talk. We wound up with a Jeep Cherokee after all was said and done. Next week when I get back from Florida I should have an answer.
 

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Speaking of drains, if anyone is curious. I found my floor mat damp on the passenger side of my Cayman. I freaked out thinking oh crap there is a problem. Long story.....I figured out the drains. They are everywhere in cars these days. For the Cayman, there were 4 under the front cowl. Cars with sunroofs have some up there.

How to clean? I first tried to blow them out. That didnt work well cause i didnt see much underneath come out. So i took 50+ lbs test fishing line and started feeding it down into the drain. Eventually it made its way though. One through, I tied a knot big enough to fill up the drain tube at the end, then and pulled the knot through from underneath the car. Holy smokes I couldn't believe what came out. I did all four drains, Then I made that a routine each year.
 

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Interesting. I have been active on this forum for more than 5 years and have never heard of the CAP program before, would like to learn more. Did a search on it but nothing significant showed.

Easy to understand why you are frustrated, but I also have to think they will fix your car. But your point about damage is a good one, and I would ask them what they are doing to make sure there is none. I'm no expert, but would think the carpet needs to be removed and everything checked to make sure you don't end up with mold. And I wonder if some wiring runs underneath the carpet and needs to be inspected.

Does the loaner agreement say you cannot take the car out of state?
Things get better. Now I have navigated several layers up in this program, because they are taking me seriously. It is called The Cutomer Arbitration Program, and it was instituted as a mandatory step that you need to take with Porsche before invoking the Lemon Law. So far, I have been treated with respect and have kudos for all of the people involved at corporate. Bottom line is they are going to call me next week with an "attractive offer" (their words) in order to entice me to stay in the vehicle. If I turn down that offer, I have the right to pursue litigation on my own. Honestly so fed up that their offer will have to be pretty **** good to get me to stay. Tired of the inept service bozos who keep saying the leak is fixed once and for all. NOT!! Just want to have peace of mind by switching to a more reliable brand. No one should have to go through all of the hassles and aggravation that I have had with a brand new car. No one.
 

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I don't want to kick sand in your face, but most "reliability" and "initial quality" surveys put Porsche right at the top. Lemons happen.Now you have me worried about my 4 month old 2019 Macan S that lives outside down here in sunny/rainy Florida.
 

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Things get better. Now I have navigated several layers up in this program, because they are taking me seriously. It is called The Cutomer Arbitration Program, and it was instituted as a mandatory step that you need to take with Porsche before invoking the Lemon Law. So far, I have been treated with respect and have kudos for all of the people involved at corporate. Bottom line is they are going to call me next week with an "attractive offer" (their words) in order to entice me to stay in the vehicle. If I turn down that offer, I have the right to pursue litigation on my own. Honestly so fed up that their offer will have to be pretty **** good to get me to stay. Tired of the inept service bozos who keep saying the leak is fixed once and for all. NOT!! Just want to have peace of mind by switching to a more reliable brand. No one should have to go through all of the hassles and aggravation that I have had with a brand new car. No one.
Sounds like your beef is not with the brand but with the "inept service bozos" as you termed them. Water leaks can happen on any model car, and not many Macan owners have had water leak issues.

Which dealer is this? If a dealer can't fix a simple water leak after more than one attempt, not sure I would want them to touch my car again, and I would think most of us would want to steer clear of them.

Absolutely shocked PCNA simply has not immediately made arrangements to just have the leak correctly repaired. This makes no sense.
 
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