[wspollack]

...
Anyway, the question is whether the "one year" is based on when we purchased it versus the date placed in their service loaner pool.
...

I'm not trying to be contrary here -- I really don't understand, and I'm trying my best. Here's the question I have:

Why are you still discussing time -- the "one year" part -- when the car meets the OTHER requirement for a service, the mileage part?

Again, not trying to be a smartaleck or a jerk, etc., but do you understand that the requirement for a first (or subsequent) service is whether the car has been used for a year OR has accumulated 10,000 miles?

Since your car has accumulated the 10,000 miles part, explain why the in-service, in-use, sold date are being discussed at all? You don't seem to be acknowledging in this discussion that the car's now having 10,000 miles on it means that it's due for service (unless the dealer already performed its first service, before selling it to you).

 

[fried okra]

Not being a jerk here either, but the issue is whether I should pay the $364 plus tax for the first oil/filter change or is it complimentary as I expected.

I can afford it.

I have put the question to the owner of the dealership and whatever he decides will happen.

The next question here is, whether to go with indies for service after this or stay with the dealer. Will see how this plays out.

Any advice on that my friends?

 

[wspollack]

Not being a jerk here either, but the issue is whether I should pay the $364 plus tax for the first oil/filter change or is it complimentary as I expected.

I can afford it.

I have put the question to the owner of the dealership and whatever he decides will happen.

The next question here is, whether to go with indies for service after this or stay with the dealer. Will see how this plays out.

Any advice on that my friends?

1) No, you should NOT "pay the $364 plus tax for the first oil/filter change." It is included, free, with the new car, from Porsche.

This assumes that the first oil/filter change was NOT already done by the dealer on that car. Is the dealer asserting that the car already had its first service done? If so, demand to see the car's service record. If not, the dealer is committing fraud, in not honoring what's included from the factory, i.e., a free first service.

Here is a screen grab (with my added oval) I just took of the Porsche Configurator (in this case, for a Base Macan, but it will be the same for the other trims), by clicking on the Standard Equipment tab in the lower right:

We are talking about a Porsche dealership, right? What year Macan did you buy, by the way?

2) For subsequent service -- service past that initial free service -- many members recommend that you perform your own maintenance on many tasks or use a competent independent shop.

The DIY option assumes that you have the time, tools, knowledge, work space, and inclination to perform some of the more basic tasks, such as changing the cabin filter or the spark plugs. The latter option assumes that the shop is well-versed in dealing with Porsches; from my reading of the forum for almost four years now, it seems that most folks who go this route state that they save money, and get equal or better service than at a dealership.

Me, I'm a little too old and creeky for the DIY route, and am reasonably pleased with the dealership's work and cost, and my inclination currently applies only to motorcycles, so I've had all service done at my sole local Porsche dealer (on an ordered 2018 Macan S, delivered to the Atlanta PEC in Oct. 2017, and now with 51,000 miles on it).

You can research the issue of service at independent shops vs. at dealerships yourself, via the Search Community box at the top of most pages here. I just entered independent vs dealership service in that box, and was rewarded with a list of promising threads on the subject. That is a popular topic here, so you can avail yourself of hours of catch-up reading, if you like.

 

[wspollack]

Follow-up:

I just read @fried okra's post in another thread -- 2019 Macan Base 2L engine oil and level -- in which he or she states:

I bought a 2019 base 2L 4 cyl Macan service loaner with about 6k recently. I've got about 7k miles on it now.

It supposedly received a full service and check over before delivery.

The plot thickens here. As I mentioned in a few earlier posts in this thread, there is an assumption that the first service being discussed here was the, um, first service.

So, we have to know: is the dealer asserting that the first service was already performed? If so, it seems to me, @fried okra must insist on seeing the service history records for the car. We can't give meaningful advice, or even comments, without knowing what "supposedly" means, above.

If the first service was performed by the dealer, before the car was handed over to @fried okra, then what we are talking about now would be the second service, not the first service.

And, yes, you'd have to pay for a second service, if it really is a second service. But, as I mentioned earlier, you'd have to now determine when the second service is due, i.e., a year or 10,000 miles, whichever comes first, after the first service was performed.

@fried okra: can you help us out here, provide more detail on this "supposedly" performed service?

 

[fried okra]

Thanks, wspollack.....I'm an ex GM Proving Ground Engineer, do all my own maintenance on my 1931 Model A Ford, my old BMW Z3, my old Jeep Wrangler, my old right shift Triumph motorcycles, and my new Nissan Frontier pickup. But thought I would turn this over to the local Porsche dealership since they are used to such things and have a lift in the shop.

I don't have all the details at hand since I was turned over to the dealer "closer" to sell me the various protection packages they have available.

Will see how this plays out.....stay tuned

 

[Glock19]

If the dealer did a full 1 yr/10k service on the vehicle before selling it to you then it now needs its second, 2 year or 20,000 mile service if it has been one year or 10,000 miles since the prior service.

If the dealer did nothing to the vehicle except stare at it briefly as part of their “extremely thorough” inspection, then it needs its one year or 10,000 mile service yesterday.

 

[fried okra]

Yep, I agree its ready for the first service.....the question is whether it's a Porsche covered cost service or whether I pay for it.

I have asked the dealer to answer this question. Stay tuned

Thx!

 

[iconoclast]

2 separate issues here.
1) Has 10K miles or 1 year transpired since the last service or 1st use of the car (by the dealer)?
2) Who pays for the service when you have it done?

Whether you can or cannot "afford" to pay is irrelevant.
Your dealer obviously wants YOU to pay. Asking them is not the way to find out. Contact PCNA & ask THEM.

I will assume, since you have not posted the relevant information, that this dealer did the 1st year service just b4 selling the car to you @ 6K miles. Now the car will need a 2nd service @ 16K miles or 1 year from YOUR purchase date.
So, if you are only @ 10K miles now & < 1 year from your purchase date, you need no current service.


As to who pays for the 2nd service, I think it is YOU. Read your purchase agreement since you did not buy new, rather purchased a non -CPO, used car. I do not know if PCNA "free" 1st year service even applies here. Maybe it does... if the dealer never serviced the car b4 selling it to you due to <10K miles & < 1 year.

And DO demand service records & inspection records on your car, ASAP.
If dealer verbally tells you no service had been performed, get that in writing & contact PCNA.

You may wish to seriously consider future service at a different dealer &/or a Porsche specialist Indy shop.

 

[wwahl]

The confusing part is whether the one year starts when we initially purchased and titled the Macan?

Or when the dealer placed it in their loaner program?

What would you think?

The 'in service date' starts the calendar/

 

[dkh0331]

Is your Macan PCM telling you it's time for service? When you start it up does a service reminder show up? IMPHO, that would be an indicator that would need to be further explored about what service may or may not have already been performed.

If the reminder is popping up, then it would seem that the first 10K service probably has not been completed and the dealer should honor the 10K oil change.

If it does not, it may be because the dealer did the 10K service prior to delivery to you, which would be the initial 10K service that is at no cost.

A previously mentioned, a discussion about what service may or may not have been done prior to your purchase is the next conversation I would have with the dealer.

 

[fried okra]

dkh0331.....you make very valid points.

I don't have the answer to these but are on my inquiry list for my dealer.

Thx!

 

[fried okra]

Actually the "oil service reminder" light only has come on maybe twice for the first time in the last 100 miles or so.

Any idea whether this light is based on mileage only?

Or has "number of months since last oil change" built into its algorithm?

 

[dkh0331]

Actually the "oil service reminder" light only has come on maybe twice for the first time in the last 100 miles or so.

Any idea whether this light is based on mileage only?

Or has "number of months since last oil change" built into its algorithm?

It is based on which comes first, 10K miles or 12 months. Let me provide a real-life example -

My Macan was new, I hit 10K miles in 7 months. I drove 10K miles before 12 months. Service light came on right before I actually hit 10K, IIRC it was around 9,500 miles.

I hit 20K miles 9 months later. My service light came on because I hit 20K mileage before 12 months from my 10K service.

Because of Covid, my business travel went to nothing. My 30K service light came on 12 months after my 20K service, even tho I only had ~24K miles.

So again, it is which comes first, 10K or 12 months.

With your service light coming on, that would lead me to believe the dealer did NOT service your Macan before they sold it to you. Again, verify that thru the dealer. IMPHO, if the car was sold "as new" to you, that should include the first service, which is on Porsche, and the cost for the first service should be at no charge to you.

Since you hit 10K mileage, that is the driver for the first service, regardless of dates of being sold, considered in-service, etc.

HTH

 

[fried okra]

Thanks, dkh0331......I felt it was sold "as new" to me but came out of their service loaner fleet with about 6400 miles.

 

[carsly]

Just ask the dealer for the service records. As a 2019 model year car it could be coming up on its second, or even third, service. It is unlikely to be the first, free, service which the dealer should have performed a while back.

 

[Zaptrax]

The confusing part is whether the one year starts when we initially purchased and titled the Macan?

Or when the dealer placed it in their loaner program?

What would you think?

Porsche (the manufacturer of the vehicle) sets the service interval for the car and they also pay the dealer to perform the service. When the car has 10,000 miles on the odometer or at the 1 year anniversary of it being in service (whichever comes first) the first service is due to be performed. I don‘t see any other interpretation of this. When you bought the car or how many miles were on it when you bought it are irrelevant.

 

[SunandGames]

Our new Macan was a service loaner vehicle and we are at 10k miles now and presumably ready for its 10k complimentary service.

Our selling dealer is telling me the complimentary service is not based on our delivery date but based on when it became a service loaner vehicle. I would think the 10k complimentary service would have been based on the date it was delivered and had accrued 10k miles, not when it arrived at the dealer, or when it was driven on a potential sales test drive, or placed in the service loaner pool.

What do y'all think on this?

Anyone else been down this road?

B.S. They owe you an oil change whether you bought the car in 2021 or 0001, doesn't matter. If you purchased a loaner you should have gotten the extended warranty, 6 years unlimited miles. Don't let them take advance of you.

 

[StanL]

Our new Macan was a service loaner vehicle and we are at 10k miles now and presumably ready for its 10k complimentary service.

Our selling dealer is telling me the complimentary service is not based on our delivery date but based on when it became a service loaner vehicle. I would think the 10k complimentary service would have been based on the date it was delivered and had accrued 10k miles, not when it arrived at the dealer, or when it was driven on a potential sales test drive, or placed in the service loaner pool.

What do y'all think on this?

Anyone else been down this road?

Your dealer is a jerk. And an unwise businessman.

 

[Austin]

Our new Macan was a service loaner vehicle and we are at 10k miles now and presumably ready for its 10k complimentary service.

Our selling dealer is telling me the complimentary service is not based on our delivery date but based on when it became a service loaner vehicle. I would think the 10k complimentary service would have been based on the date it was delivered and had accrued 10k miles, not when it arrived at the dealer, or when it was driven on a potential sales test drive, or placed in the service loaner pool.

What do y'all think on this?

Anyone else been down this road?

SOP. But as others have said, it behooves your dealer to bend a little to get you continued service business.

 

[MacanBoy]

Our new Macan was a service loaner vehicle and we are at 10k miles now and presumably ready for its 10k complimentary service.

Our selling dealer is telling me the complimentary service is not based on our delivery date but based on when it became a service loaner vehicle. I would think the 10k complimentary service would have been based on the date it was delivered and had accrued 10k miles, not when it arrived at the dealer, or when it was driven on a potential sales test drive, or placed in the service loaner pool.

What do y'all think on this?

Anyone else been down this road?

When you mentioned that your baby was a service loaner with less than 10K miles when you bought it, I would think that this is a CPO. If it's an approved CPO then according to Porsche, and I quote here from their warranty book: "Porsche Approved Certified Pre-Owned Limited Warranty covers up to 6 years, or a cumulative 100,000 miles, from the original in-service date (whichever occurs first), if the vehicle is still under the new car limited warranty at the time of purchase."

"Beginning with Model Year 2018, the first scheduled maintenance is included with the purchase of your new Porsche, excluding battery electric vehicles (BEVs). This included first service on internal combustion engines (ICEs) is generally due at 1 Year/10,000 miles based on when your vehicle is officially registered in the Porsche system."

As someone has mentioned in here earlier, it doesn't matter at what mileage you acquired the car, 10K is 10K, your vehicle was registered in the system and you are entitled to get that first service done!