Dealer scratched new car and claims it's normal!

Piers said:

Hello,

My car was delivered on Wednesday and arrived with two small scratches to the paintwork. Upon asking, the salesman said it's "normal" for new Porsche cars to arrive with small imperfections.

This is my first Porsche so I'm uncertain if this is policy or not, but I've never had a scratch arrive with a new car before.

This is a Guildford, England purchase - hoping another Briton can confirm whether or not this is acceptable.

Cheers.

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@Piers I'm having a hard time understanding why, if you noticed it prior to driving off from delivery, you would accept it like that?


Did you take pictures during delivery that show it?


Did you ask them to document it on the paperwork as something to repair at dealer cost?


Did you have the SM or GM come over and look at it with your SA?


If not, then it is probably going to end up being a life lesson earned the hard way.


Good luck to you.

RJMcInnis said:

@Piers I'm having a hard time understanding why, if you noticed it prior to driving off from delivery, you would accept it like that?

If it was noticed then the OP should have mentioned it, however, most folks when they get their "baby" are REALLY excited and might simply overlook the "issue". Lord knows my wife and I have "been there, done that". AGAIN, and I agree, if noticed....it should have been noted and brought to the attention of the GM.

Did you take pictures during delivery that show it?


Did you ask them to document it on the paperwork as something to repair at dealer cost?


Did you have the SM or GM come over and look at it with your SA?


If not, then it is probably going to end up being a life lesson earned the hard way.


Good luck to you.

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I would respectfully bring it up to your Sales Professional first and foremost.

See what he or she has to say.

If you are not satisfied then by all means escalate it up the "chain".

Be respectful and stick to your guns but don't get to upset. It is emotional but take that out of the equation. Simply state your issues and see what your dealership has to say.

If it is NOT to your satisfaction, just WALK AWAY....., and then kindly let Porsche know.

You may be surprised at just how much support you get from corporate.

My 2.5 cents.....

Mike