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Discussion Starter · #1 ·
Our Macan is now sitting in the driveway, useless. As we have been reporting to the dealer for the last 8,000 miles, there's been a clunking sound that sounded like either something with the rear end or transmission. Over the last month, it has become more pronounced.

The sound first appeared right after the 10,000 mile service/oil change. We took it back immediately, but the service tech said he couldn't hear it. Two months after that, we took it back again. Same result. In December, 2015, we took it in for another minor issue (tire replacement) and finally, the service advisor (different guy) heard the sound and agreed it sounded like the transmission. But, they were busy and wanted to clear out the work they had, so we were told to bring it back in January. Further, they were to start a P-Tech request with Porsche for investigation.

January rolled on by and still no appointment with the dealer. Last week, we called to insist on an appointment and were given one for Monday, 2/1/16.

On Saturday evening, we were going home from dinner across town and received the error message, "Gear box failure, No R gear, possible to drive on." Uh oh. As we got closer to home, the shifting was more strained, skipping from first to third to fifth and never getting to seventh. It would rev really high and then skip to the next gear. We were in our neighborhood when it started to shudder and struggle to shift. We inched into the driveway and stopped. We put the Macan into Park and turned off the ignition. After waiting approximately five minutes, we restarted the car. No gears of any kind; no reverse and no forward gears, either.

Porsche Roadside Assistance will be towing the car in the morning to the dealer. It seems clear we will need a new transmission at the tender age of 18,000 miles. Here's the big question: do we pursue a claim through Porsche, their designated arbitration/mediation company CAPS and our state lemon law? If the transmission is replaced, that history will always be with this car, potentially damaging the resale value. We are VERY disappointed in this development. I appreciate any input. (Note: after searching the forum, I have found one other instance of this issue for a 2015 Macan, but it was at 28k miles.)

https://youtu.be/pkw09nNNBWg
 

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I got that same message in my car when I still had my Macan. I took it to the dealer who basically dismissed it and was unable to reproduce it or tell me why it happened. It was a very disheartening event. I had less than 10k miles when I got the message.
 

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Discussion Starter · #3 ·
Did the transmission function at all after you had the error message? Or, did it disappear after you turned off the vehicle, everything worked and no one found it before you traded or sold it?
 

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Here's the big question: do we pursue a claim through Porsche, their designated arbitration/mediation company CAPS and our state lemon law? If the transmission is replaced, that history will always be with this car, potentially damaging the resale value. We are VERY disappointed in this development. I appreciate any input. (Note: after searching the forum, I have found one other instance of this issue for a 2015 Macan, but it was at 28k miles.)

https://youtu.be/pkw09nNNBWg
Sorry to hear this, bad luck.
Not sure where you're located - hint fill in your location - but irrespective the car will still be under warranty, so no need to lodge any claim. Porsche will replace the gearbox and the car will be good as new.
 
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Did the transmission function at all after you had the error message? Or, did it disappear after you turned off the vehicle, everything worked and no one found it before you traded or sold it?
It functioned fine as best I could tell for a few months before I traded the car. I did hear a clunk from the rear in the parking lot that I was driving in. I then parked the car and when I came back to it had that message. It went away on its own the next time I turned the car on.

Mine was a Macan Turbo.
 

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Our Macan is now sitting in the driveway, useless. As we have been reporting to the dealer for the last 8,000 miles, there's been a clunking sound that sounded like either something with the rear end or transmission. Over the last month, it has become more pronounced.

The sound first appeared right after the 10,000 mile service/oil change. We took it back immediately, but the service tech said he couldn't hear it. Two months after that, we took it back again. Same result. In December, 2015, we took it in for another minor issue (tire replacement) and finally, the service advisor (different guy) heard the sound and agreed it sounded like the transmission. But, they were busy and wanted to clear out the work they had, so we were told to bring it back in January. Further, they were to start a P-Tech request with Porsche for investigation.

January rolled on by and still no appointment with the dealer. Last week, we called to insist on an appointment and were given one for Monday, 2/1/16.

On Saturday evening, we were going home from dinner across town and received the error message, "Gear box failure, No R gear, possible to drive on." Uh oh. As we got closer to home, the shifting was more strained, skipping from first to third to fifth and never getting to seventh. It would rev really high and then skip to the next gear. We were in our neighborhood when it started to shudder and struggle to shift. We inched into the driveway and stopped. We put the Macan into Park and turned off the ignition. After waiting approximately five minutes, we restarted the car. No gears of any kind; no reverse and no forward gears, either.

Porsche Roadside Assistance will be towing the car in the morning to the dealer. It seems clear we will need a new transmission at the tender age of 18,000 miles. Here's the big question: do we pursue a claim through Porsche, their designated arbitration/mediation company CAPS and our state lemon law? If the transmission is replaced, that history will always be with this car, potentially damaging the resale value. We are VERY disappointed in this development. I appreciate any input. (Note: after searching the forum, I have found one other instance of this issue for a 2015 Macan, but it was at 28k miles.)

https://youtu.be/pkw09nNNBWg
This description sounds like a slipping clutch burning out with PDK technology trying to spare the unit . A full replacement might not turn out as bad as imagined . I did have a complete differential replacement on one of my M3 cars after only 1K miles and it ran perfectly afterwards and did not blemish resale at all .

PDK replacement is simply a big repair . It's not a carfax accident or a salvage title . Granted if this happened out of warranty the expense would be huge but even then Porsche might come up with a goodwill repair . Nonetheless they did offer to fix it .. I'd give them a chance and see how it goes first .
 

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That stinks...I would give them a chance to fix it first. The good news is that you will have a brand new transmission with 0 miles on it. Could be a good thing in the end. I would ask them if they would renew the warranty on the new transmission for another 3 years because you are concerned it could happen again. Worth a try, worst they can say is no and you haven't lost anything.
 

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I'm not sure where you're located but it's questionable whether you have a lemon law claim. There are mileage limits (18,000 is used in some states) and I question whether there have been multiple attempts to fix an issue in accordance with lemon law standards. Complaining about a sound may not qualify. As others have said, it will be covered under warranty.
 

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I would not worry the PDK will be replace under warranty. I would however be concerned with the customer service you received from the dealer. Your Macan S should have been looked at the first time more thoroughly . I personally do not stand for the our tech could not reproduce it BS. I recently had an issue with the PCM in my 2011 Cayenne and video reCorded the problem and showed them, myPCM was replaced. I blew the first PDK on the east coast back in 2010 on a 2010 Base Cayman with only 1650 on the car. I completely babied the car through the break in process which I did not get to complete. Porsche gave me a guarantee that if thee was another problem even out of warranty I would be taken care of. PDK tranny cost approx $12000-$15000 new.
 

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Hello . Our Macan is 2015 model with 45 k km.
Exactly the same issue as described ???
All started with clicking noise and complete ignorance of Porsche service center as car was taken twice for investigation . 150$ paid for above each time ...
Mechanic report stated - all fine ! Noice reduction possible to achieve if exhaust system is replaced ???
 

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I also had my PDK replaced in a 2015 Turbo. Had a leak at the right half shaft that couldn’t be fixed. No error messages either.
Hope everything turned out okay for the OP.
 

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I got the same warning message and the dealer replaced the PDK valve body and all problems went away. See my prior post "PDK Problem and Repair" for full details and photo.
 

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Hello,
Looking for some help on this topic. I have a 15 Macan @ 68k miles. I had the gearbox failure no R message @67k miles and the dealer replaced the mechatronics and claimed the issue was fixed as goodwill.

The vehicle was making a clicking sound shifting from gear 4/5 and 6/7. Not to mention the gears are accelerating quicker than normal. i.e. in gear 7 at 40mph. I took it back in and I’m now being told my transmission is failing and they won’t review their repair or offer and goodwill.
Please help!
 

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Hello,
Looking for some help on this topic. I have a 15 Macan @ 68k miles. I had the gearbox failure no R message @67k miles and the dealer replaced the mechatronics and claimed the issue was fixed as goodwill.

The vehicle was making a clicking sound shifting from gear 4/5 and 6/7. Not to mention the gears are accelerating quicker than normal. i.e. in gear 7 at 40mph. I took it back in and I’m now being told my transmission is failing and they won’t review their repair or offer and goodwill.
Please help!
Extended warranty? Original owner? Repeat customer?

If the car is outside warranty any goodwill repairs are just that, goodwill. If you have bought several custom 911s from the same dealer then you may get further if you talk to the manager, but no guarantees.

If you feel like the work they did caused the issue, then take the car and all records to a Porsche specialist and see what they say. But it will be on you to prove it.

I'm not sure what you'd expect from the members of this forum other than sympathy about an expensive repair. Sorry, no one likes a big repair bill.

This is the reason many people here won't own any Porsche, even a Macan, outside some kind of warranty.
 
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