My S was put on a transport out of the Port of Houston yesterday. ETA still shows 05/20 but will probably show up sooner. According to the SA my vehicles has no holds.
I'm waiting too...but I'm confused by all the terms used - e.g., "arriving today" - at the dealer, at the port, where? If it's at the dealer how long did it take to get there from the date of shipment. I have a VIN - is there an app that shows location? Thanks.I have a GTS that is arriving today and I’m told I can’t take it yet but regardless I’m having PPF and tint installed so they’ll at least do that part while I wait. I’ll update how long it takes to get the Bose part.
It will be to the dealership today.I'm waiting too...but I'm confused by all the terms used - e.g., "arriving today" - at the dealer, at the port, where? If it's at the dealer how long did it take to get there from the date of shipment. I have a VIN - is there an app that shows location? Thanks.
Email from Porsche:I have a MY21 GTS deliver last July without electric steering column. Called dealer today to ask when part would be available and I could have update done per Porsche Canada letter I received before delivery. Dealer told me they received a notice from Porsche Canada at end of March saying they would not be receiving these parts for retrofitting due to the continuing chip shortage. OK but why wasn’t the customer informed. They said I should be getting a letter from Porsche Canada in next month or so.
To start off - I would be livid if I knew my car was being put in the showroom getting marked up by customers. It should be in their garage, covered up.I heard back from PCNA (by calling them to follow up) and they can't do anything about the situation. I don't believe for a second that in this day and age they can't even provide an ETA (that's all I'm asking) on when parts would be delivered, the truth is that they just don't care enough to look into it. Pretty disappointed with my first Porsche experience so far. The car's been in the showroom for the fourth week now, last time I went there were already scratch marks at the handle, the car is locked but it won't stop people from trying
Yea the car being in the showroom for a month definitely annoyed me a lot, I think the other option was putting it outdoors and exposed to the weather elements (that's happening to another Macan that arrived after mine that's waiting for parts as well).To start off - I would be livid if I knew my car was being put in the showroom getting marked up by customers. It should be in their garage, covered up.
I’m in somewhat of a similar situation as you. After ordering the car in July 2021, it finally arrived at the dealer this week with not 1, not 2…but THREE recall items on it! TPM control unit, loud speaker booster (Bose amp?), and some headlight adjustment notice.I’m told they have the Bose amp, and now they’re ordering the TPM control unit.
What really annoys me here is I knew about these recalls since January 2022, I just thought that they’d be dealt with at the factory…I didn’t know the car would be shipped with these missing items. Had I known, I would’ve pressed my SA much earlier to ensure parts were on hand. However he’s completely oblivious (never gave me updates, I had to call up PCNA twice a month to get them myself), and he decided to wait till the last minute to realize he needs to order parts.
Another unhappy customer.
What would bother me (I'm outta this game until this crap is over) is how the cars are being built in bits and pieces at different places by folks, perhaps, not in the business of building. Doing things out of order can be a problem.I didn’t know the car would be shipped with these missing items.
Just like it sat outdoor at the factory following production and in the mega parking lot at the Port of Eden waiting for transport. As bad as it seems, the finishes on these cars are incredible and there is likely no impact of sitting outside for a bit. I used to park my Macan outside from time to time and when I got rid of it, with 57,000 miles, the finish was "excellent, as factory new".putting it outdoors and exposed to the weather elements
Porsche hasn't had a production status website for years (if ever?). The dealer can access this info through their "Porsche Sales & Vehicle Management System". They can send you a screen shot or you can pick up a copy from your SA.there used to be a production status website, but dealer says Porsche no longer has it. anyway to check on status of vehicle production w/o calling dealer?
not sure i am following this. Are you saying that Macans are started in the Leipzig factory then sent somewhere else to finish assembly, and not necessarily according to established production guidelines...and possibly by folks that are not Porsche assembly line workers?built in bits and pieces at different places by folks, perhaps, not in the business of building. Doing things out of order can be a problem.
Basically PCNA . . . . it's called "Port Install" and it's a situation where a part could not be installed in the intended, and engineered, sequence and is done at a later date either by a group who does such things at the inbound receiving port or a person(s) at a dealer who does not usually do this but is trained on the car and ostensibly able to follow the instructions.Curious what the source of this information is.
thanks for the clarification. Definitely familiar with dealers having to install Bose amps in some cars around the country before they can be delivered. Our GTS completed build on 5/4. I have to just have faith that Porsche has certain QA standards that they don't dilute due to the world issues right now.Basically PCNA . . . . it's called "Port Install" and it's a situation where a part could not be installed in the intended, and engineered, sequence and is done at a later date either by a group who does such things at the inbound receiving port or a person(s) at a dealer who does not usually do this but is trained on the car and ostensibly able to follow the instructions.
This, at present, includes things like the steering column, Bose amplifier and whatever sorts of things are not showing up to be installed in the normal factory sequence.
I've written in some detail about having been through this with Harley-Davidson in 1998 and what we learned as a result. I've also mentioned (and I am not sure this is still true) that at one time it was against Federal Motor Vehicle Safety Standards for a dealer to sell a car that was not 100% complete as federally certified. In our case, that meant that if the motorcycle had 973 parts that there had to be each and every one of those 973 parts present to be sold. You could not, for example, be short the correct 3-prong turn signal flasher and sell the car with a 2-prong to be replaced later. Apparently the good folks at Dodge were responsible for this from years gone by . . . again, that could al be urban legend.
I'm sure Porsche has their top notch mechanics trained and dialed in to perform these tasks. The fact that I had to drive 2 hours back to the dealership to collect parts they'd left off concerns me a bit . . . but, hey . . that's like.
They may be transitioning out of all this now . . . . may have their wiring harness (perhaps one of the most difficult pieces on a vehicle to engineer) sorted on and the next thing you know steering columns will be going up and down and in an out merrily by motor.
I get concerned when I see the sequence of building, QA/QC, rolls testing, shipping and delivery . . scrambled like eggs in a frying pan.