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How would you handle a manually adjusted steering column?

  • Yes, I would cancel the order

    Votes: 4 6.3%
  • No, I wouldn't cancel with no issues. Can live with manual steering column adjustments.

    Votes: 14 22.2%
  • No, I wouldn't cancel, but don't like that the feature is missing

    Votes: 39 61.9%
  • Maybe. Depends on other factors.

    Votes: 5 7.9%
  • Other

    Votes: 1 1.6%
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another person affected by the Bose amp delays...from what I'm reading people are seeing +1 month delays? Or is that only a few cases? Really upset with the way Porsche handled this...but probably will forget all about it once I drive the car home :cool:
 

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2022 Macan Gran Turismo Sport
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I have a GTS that is arriving today and I’m told I can’t take it yet but regardless I’m having PPF and tint installed so they’ll at least do that part while I wait. I’ll update how long it takes to get the Bose part.
 

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I have a GTS that is arriving today and I’m told I can’t take it yet but regardless I’m having PPF and tint installed so they’ll at least do that part while I wait. I’ll update how long it takes to get the Bose part.
I'm waiting too...but I'm confused by all the terms used - e.g., "arriving today" - at the dealer, at the port, where? If it's at the dealer how long did it take to get there from the date of shipment. I have a VIN - is there an app that shows location? Thanks.
 

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2022 Macan Gran Turismo Sport
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317 Posts
I'm waiting too...but I'm confused by all the terms used - e.g., "arriving today" - at the dealer, at the port, where? If it's at the dealer how long did it take to get there from the date of shipment. I have a VIN - is there an app that shows location? Thanks.
It will be to the dealership today.
Here is my personal journey. Look at the Actual dates in the right hand column. You will have to get a print out or screen shot of your exact dates like I have below from your salesperson and cross reference the Ships leaving the port offered on a thread on this forum somewhere.
Handwriting Font Line Paper Number
 

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2021 Macan GTS
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81 Posts
I have a MY21 GTS deliver last July without electric steering column. Called dealer today to ask when part would be available and I could have update done per Porsche Canada letter I received before delivery. Dealer told me they received a notice from Porsche Canada at end of March saying they would not be receiving these parts for retrofitting due to the continuing chip shortage. OK but why wasn’t the customer informed. They said I should be getting a letter from Porsche Canada in next month or so.
 

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my S showed up at the dealership this morning 05/10. 12 days from port entry to dealership 950 miles away. Will pickup on 05/13. Just realized while typing this I also took possession of my Panamera on Friday the 13th.
 

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2021 Macan GTS
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81 Posts
I have a MY21 GTS deliver last July without electric steering column. Called dealer today to ask when part would be available and I could have update done per Porsche Canada letter I received before delivery. Dealer told me they received a notice from Porsche Canada at end of March saying they would not be receiving these parts for retrofitting due to the continuing chip shortage. OK but why wasn’t the customer informed. They said I should be getting a letter from Porsche Canada in next month or so.
Email from Porsche:
Thank you very much for contacting Porsche Cars Canada Ltd. regarding the steering column for your 2021 Porsche Macan GTS. I welcome the opportunity to address your concern.

Certain build options for some of our vehicles have been affected by the continuing worldwide semiconductor shortages. Our expectation had been to receive all components parts. We have been informed by our production headquarters that there will be no longer be an upgrade to an electrical one.

Please note, Porsche is currently working out a compensation plan for all affected customers. If your 2021 Porsche Macan GTS is one of the vehicles affected, you should expect to receive compensation communication in this regard from your sales dealer in the coming weeks.

Mr., I hope you find this information useful. Thank you again for reaching out to Porsche. Have a pleasant day.

Kind regards,

Regional Specialist, Customer Support
Porsche Cars Canada, Ltd.
165 Yorkland Boulevard, Unit 150
Toronto, ON, M2J 4R2
Phone: 1-800-PORSCHE (1-800-767-7243)
 

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2022 Macan GTS [PNJ42JT4]
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63 Posts
I heard back from PCNA (by calling them to follow up) and they can't do anything about the situation. I don't believe for a second that in this day and age they can't even provide an ETA (that's all I'm asking) on when parts would be delivered, the truth is that they just don't care enough to look into it. Pretty disappointed with my first Porsche experience so far. The car's been in the showroom for the fourth week now, last time I went there were already scratch marks at the handle, the car is locked but it won't stop people from trying :rolleyes:
To start off - I would be livid if I knew my car was being put in the showroom getting marked up by customers. It should be in their garage, covered up.

I’m in somewhat of a similar situation as you. After ordering the car in July 2021, it finally arrived at the dealer this week with not 1, not 2…but THREE recall items on it! TPM control unit, loud speaker booster (Bose amp?), and some headlight adjustment notice.I’m told they have the Bose amp, and now they’re ordering the TPM control unit.

What really annoys me here is I knew about these recalls since January 2022, I just thought that they’d be dealt with at the factory…I didn’t know the car would be shipped with these missing items. Had I known, I would’ve pressed my SA much earlier to ensure parts were on hand. However he’s completely oblivious (never gave me updates, I had to call up PCNA twice a month to get them myself), and he decided to wait till the last minute to realize he needs to order parts.

Another unhappy customer.
 

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I have two GTS's on order with the initial dates below. Both are currently on HESTIA LEADER scheduled to arrive first week of June as of now

freeze point 2/13/2022 eta 5/13/2022
freeze point 3/01/2022 eta 5/27/2022
 

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To start off - I would be livid if I knew my car was being put in the showroom getting marked up by customers. It should be in their garage, covered up.

I’m in somewhat of a similar situation as you. After ordering the car in July 2021, it finally arrived at the dealer this week with not 1, not 2…but THREE recall items on it! TPM control unit, loud speaker booster (Bose amp?), and some headlight adjustment notice.I’m told they have the Bose amp, and now they’re ordering the TPM control unit.

What really annoys me here is I knew about these recalls since January 2022, I just thought that they’d be dealt with at the factory…I didn’t know the car would be shipped with these missing items. Had I known, I would’ve pressed my SA much earlier to ensure parts were on hand. However he’s completely oblivious (never gave me updates, I had to call up PCNA twice a month to get them myself), and he decided to wait till the last minute to realize he needs to order parts.

Another unhappy customer.
Yea the car being in the showroom for a month definitely annoyed me a lot, I think the other option was putting it outdoors and exposed to the weather elements (that's happening to another Macan that arrived after mine that's waiting for parts as well).

I went to the dealership after a month pretty much demanding for a solution and after the general manager's involved they found a part from another dealership and shipped it so I have my car now. The icing on the cake is that when I took delivery I can't even call it a delivery experience, I was handed one key and they're like "see ya!". I had to look at my own checklist to have them get both sets of keys, get floor mats, etc. Luckily there are multiple dealerships in my area(not to say they are any better at this point with Porsche customer service) and I'm for sure taking my business to another dealership next time.

My suggestion for you is to continue to push for an answer (I followed up at least once a week), I think in my case the dealership or Porsche messed something up in ordering parts but there is no way to prove that, at the end of the day what helped in my case is just pushing for an answer. It's not the experience we're looking for when buying a Porsche but that's the only way out at this point. The other car that I mentioned above is still sitting at the dealership, I was hoping they would help address that car's issue while addressing mine but I guess they only take care of people who complains.
 

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I didn’t know the car would be shipped with these missing items.
What would bother me (I'm outta this game until this crap is over) is how the cars are being built in bits and pieces at different places by folks, perhaps, not in the business of building. Doing things out of order can be a problem.

I'm dying to know what bodywork they were doing in the Port of Benicia . . perhaps just adding a trailer hitch or something.

putting it outdoors and exposed to the weather elements
Just like it sat outdoor at the factory following production and in the mega parking lot at the Port of Eden waiting for transport. As bad as it seems, the finishes on these cars are incredible and there is likely no impact of sitting outside for a bit. I used to park my Macan outside from time to time and when I got rid of it, with 57,000 miles, the finish was "excellent, as factory new".
 

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there used to be a production status website, but dealer says Porsche no longer has it. anyway to check on status of vehicle production w/o calling dealer?
Porsche hasn't had a production status website for years (if ever?). The dealer can access this info through their "Porsche Sales & Vehicle Management System". They can send you a screen shot or you can pick up a copy from your SA.

That being said. Porsche recently started to provide info through the web for purchasers of 911's and Taycan's. They may roll out this functionality to all models at some later date.
 

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2022 GTS built 5/4/22
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built in bits and pieces at different places by folks, perhaps, not in the business of building. Doing things out of order can be a problem.
not sure i am following this. Are you saying that Macans are started in the Leipzig factory then sent somewhere else to finish assembly, and not necessarily according to established production guidelines...and possibly by folks that are not Porsche assembly line workers?

Curious what the source of this information is.

thanks.
 

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Curious what the source of this information is.
Basically PCNA . . . . it's called "Port Install" and it's a situation where a part could not be installed in the intended, and engineered, sequence and is done at a later date either by a group who does such things at the inbound receiving port or a person(s) at a dealer who does not usually do this but is trained on the car and ostensibly able to follow the instructions.

This, at present, includes things like the steering column, Bose amplifier and whatever sorts of things are not showing up to be installed in the normal factory sequence.

I've written in some detail about having been through this with Harley-Davidson in 1998 and what we learned as a result. I've also mentioned (and I am not sure this is still true) that at one time it was against Federal Motor Vehicle Safety Standards for a dealer to sell a car that was not 100% complete as federally certified. In our case, that meant that if the motorcycle had 973 parts that there had to be each and every one of those 973 parts present to be sold. You could not, for example, be short the correct 3-prong turn signal flasher and sell the car with a 2-prong to be replaced later. Apparently the good folks at Dodge were responsible for this from years gone by . . . again, that could al be urban legend.

I'm sure Porsche has their top notch mechanics trained and dialed in to perform these tasks. The fact that I had to drive 2 hours back to the dealership to collect parts they'd left off concerns me a bit . . . but, hey . . that's like.

They may be transitioning out of all this now . . . . may have their wiring harness (perhaps one of the most difficult pieces on a vehicle to engineer) sorted on and the next thing you know steering columns will be going up and down and in an out merrily by motor.

I get concerned when I see the sequence of building, QA/QC, rolls testing, shipping and delivery . . scrambled like eggs in a frying pan.
 

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2022 GTS built 5/4/22
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Basically PCNA . . . . it's called "Port Install" and it's a situation where a part could not be installed in the intended, and engineered, sequence and is done at a later date either by a group who does such things at the inbound receiving port or a person(s) at a dealer who does not usually do this but is trained on the car and ostensibly able to follow the instructions.

This, at present, includes things like the steering column, Bose amplifier and whatever sorts of things are not showing up to be installed in the normal factory sequence.

I've written in some detail about having been through this with Harley-Davidson in 1998 and what we learned as a result. I've also mentioned (and I am not sure this is still true) that at one time it was against Federal Motor Vehicle Safety Standards for a dealer to sell a car that was not 100% complete as federally certified. In our case, that meant that if the motorcycle had 973 parts that there had to be each and every one of those 973 parts present to be sold. You could not, for example, be short the correct 3-prong turn signal flasher and sell the car with a 2-prong to be replaced later. Apparently the good folks at Dodge were responsible for this from years gone by . . . again, that could al be urban legend.

I'm sure Porsche has their top notch mechanics trained and dialed in to perform these tasks. The fact that I had to drive 2 hours back to the dealership to collect parts they'd left off concerns me a bit . . . but, hey . . that's like.

They may be transitioning out of all this now . . . . may have their wiring harness (perhaps one of the most difficult pieces on a vehicle to engineer) sorted on and the next thing you know steering columns will be going up and down and in an out merrily by motor.

I get concerned when I see the sequence of building, QA/QC, rolls testing, shipping and delivery . . scrambled like eggs in a frying pan.
thanks for the clarification. Definitely familiar with dealers having to install Bose amps in some cars around the country before they can be delivered. Our GTS completed build on 5/4. I have to just have faith that Porsche has certain QA standards that they don't dilute due to the world issues right now.
 
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