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Hi Guys

This is my first post here and I need some help as i am from UK and this is my first attempt in dealing with customer services in North America?

To start with my 2015 Porsche Macan S broke down in downtown Toronto on 24 Jan 19 with 2 warning lights:

1. Gearbox Fault possible no R gear possible to drive on
2. Fault of the engine control system

With the first gearbox fault i was able to drive and pull over in safe location. The only gears that worked were 1 and 3. (To be honest i did not try and get through the gears to see if the higher ones worked because i was in traffic and did not want to worsen the problem)

The second fault of the engine control system came as i continued driving to the safe location. So presumably is linked to fault 1 - Gearbox.

Cut a long story short the Macan is at Oakville Porsche.

They have today quoted me $4000+tax to replace the "MECHATRONIC CONTROL UNIT".
The Macan S warranty expired on Sep 18 and my current mileage is 80,000km. Porsche have said my warranty is finished and i will need to pay. Has anyone had a similar issue with a car that is fairly new, just out of warranty? Is it normal for this part to go? On top of this i have had no loaner vehicle and am currently renting from a 3rd party to keep me moving. Porsche dealership do not seem to interested in assisting me unless i pay for it (opposite service to UK Porsche who go out their way/above to assist).

Porsche are also telling me that i stand no chance of getting any assistance from Porsche Canada as there is no history for the PDK gearbox service @4yrs 60,000miles (1 service missed from 6 services). My gripe with this is Porsche Oakville serviced my car in Feb 18 @ around 56,000 km. They never offered me a PDK gearbox service at the time nor did they quote or advise me of it (i know people will say i should read the manual and know all intervals etc but i am not a mechanic - that is why i take my car to the main dealer to service so they can tell me). Also no warning light or service light came on the dash for the PDK service which is something that would prompt me? So in my eyes the next service is due at minimum of 1year from previous service (which would be Feb 2019) or when you get your service light come on but porsche are telling me that i should no the intervals.....

Any help and assistance would be greatly appreciated.

thanks
Pac
 

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Ouch. While it stinks that the car is out of service & you're on your own for repairs, I'd think that the dealer would be willing to go to bat for you with Corporate. There are several of us on the Forum here that have had issues with the car that weren't covered by warranty, but Corporate stepped up as a goodwill gesture. I'd throw that word out there & I'd even consider calling another dealer or reaching out to Corporate myself to see if they can help. Good luck.
 

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OP's car is completely out of warranty by year and mileage. Obviously, the PDK was not serviced at 4 years/60k miles (should be 40k miles?).

It is a bad situation. There is no reason for Porsche to provide any goodwill. Now I wonder whether a 3rd party extended warranty would cover the repair even if OP had one since the car was not serviced per Mfg's schedule.

OP's only course is to contact Porsche corporate and be extra nice to see if they offer any partial goodwill.
 

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The PDK oil change service is recommended for 40,000 miles, which is roughly 64,000 km, so I can partly see why it wasn't suggested when the car was serviced at 35,000 miles (56,000 km). If you returned for service in another 10,000 miles, the car would have been at 45,000 miles, which is past the 40k mark, but not terribly so (IMO). With the car now at nearly 50,000 miles, that is a bit of a stretch.

Still, I think it's technically hard to imagine that the PDK oil would become that much worse with that amount of additional mileage. If it were that sensitive, then I think there's an argument that the dealership should have recommended and pushed for the PDK service back at the 35,000 mile mark.

At this point, perhaps the best you can do is talk to Porsche NA directly and see if they will be willing to comp you the control unit as good will, and then you're just on the hook for the replacement labor.
Best of luck getting it sorted. Keep us posted on how it turns out.
 

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Discussion Starter #7
Thank for the feedback guys.

Does anyone have a contact link for Porsche Corporate / NA Complaint?

I went to the website and there is one of those automated messaging platforms. I would rather speak or email someone directly.
 

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I had the same thing when I owned the 2015 Macan Turbo. It had happened a few times before the dealer finally agreed to have the module replaced under warranty. My dash lit up like a x'mas tree when it happened and I lost power while accelerating which scared me somewhat as I feared I would be hit from behind.

btw, pdk service is scheduled at 60,000km (at the latest)
 

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Isn't the module an electronic component? If so that has nothing to do with when the lubricant was changed.
Even if it's similar to a valve body in the Aisin transmission (found in the Cayenne) and lives in the fluid it would be a stretch to say that is related.
 

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It is probably not related but that's a good excuse to dealer/Porsche for not following the maintenance schedule.
 

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Hi Guys

This is my first post here and I need some help as i am from UK and this is my first attempt in dealing with customer services in North America?

To start with my 2015 Porsche Macan S broke down in downtown Toronto on 24 Jan 19 with 2 warning lights:

1. Gearbox Fault possible no R gear possible to drive on
2. Fault of the engine control system

With the first gearbox fault i was able to drive and pull over in safe location. The only gears that worked were 1 and 3. (To be honest i did not try and get through the gears to see if the higher ones worked because i was in traffic and did not want to worsen the problem)

The second fault of the engine control system came as i continued driving to the safe location. So presumably is linked to fault 1 - Gearbox.

Cut a long story short the Macan is at Oakville Porsche.

They have today quoted me $4000+tax to replace the "MECHATRONIC CONTROL UNIT".
The Macan S warranty expired on Sep 18 and my current mileage is 80,000km. Porsche have said my warranty is finished and i will need to pay. Has anyone had a similar issue with a car that is fairly new, just out of warranty? Is it normal for this part to go? On top of this i have had no loaner vehicle and am currently renting from a 3rd party to keep me moving. Porsche dealership do not seem to interested in assisting me unless i pay for it (opposite service to UK Porsche who go out their way/above to assist).

Porsche are also telling me that i stand no chance of getting any assistance from Porsche Canada as there is no history for the PDK gearbox service @4yrs 60,000miles (1 service missed from 6 services). My gripe with this is Porsche Oakville serviced my car in Feb 18 @ around 56,000 km. They never offered me a PDK gearbox service at the time nor did they quote or advise me of it (i know people will say i should read the manual and know all intervals etc but i am not a mechanic - that is why i take my car to the main dealer to service so they can tell me). Also no warning light or service light came on the dash for the PDK service which is something that would prompt me? So in my eyes the next service is due at minimum of 1year from previous service (which would be Feb 2019) or when you get your service light come on but porsche are telling me that i should no the intervals.....

Any help and assistance would be greatly appreciated.

thanks
Pac
the exact same thing happened to me - I bought a 1 owner 15’ S in Houston from a Hyundai/ Exotics dealer - not CPO & no ext warranty. Porsche dealer in San Antonio charged $7500 —- milage was 52k, had car for about a year. Not a fortified new ownership experience unfortunately.
 
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